Student Services Advisor

Purpose of the Position:

The Student Services Advisor for UMA’s Clearwater campus helps students with their education goals and promotes student success and retention through effective communication and support services.  The Student Services Advisor is involved with various phases of the student life cycle, including new students, continuing students, and student re-entry. In addition, the Student Services Advisor provides campus support for the education team and campus leadership to increase and sustain program health and student achievement. The Student Services Advisor participates in planning campus events, student events, and classroom technology support.

The Student Services Advisor reports to the Student Services Manager.

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Anticipated starting rate of $19.23 per hour
• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Key Responsibilities:

Functional:

• Serves as the new student advisor and first point of contact to ensure questions are answered and concerns are resolved.
• Contacts students in Provisional Registration Period (PRP) on a regular basis to build and maintain rapport, introduce Learner Services department, and identify potential challenges.
• Assists students with questions related to course navigation, academic policies, course expectations, technical support, and other student support services.
• Assists students with technology set up, host new computer workshops and maintains student receipt of laptop records.
• Provides guidance to at-risk students to ensure student success.
• Meets individual, team and department key performance indicators by leveraging the department contact strategy.
• Participates in process improvement initiatives.
• Procures proper forms and paperwork as needed over the phone and via email.
• Develops thorough knowledge of UMA processes and policies to be used daily in Learner Services.
• Records general notes and dates surrounding interventions and recommendations made to ensure communication across the education team
• Participates in student retention efforts, including Satisfactory Academic Performance (SAP) appeals, attendance (LDA) monitoring and outreach coordination, background checks, program transfer requests, leaves of absence (LOA) and multiple enrollments
• Creates, organizes and executes on campus activities for student engagement.
• Makes daily, weekly outreach to students.
• Assists Student Services manager with re-entry efforts, including enrollment paperwork and re-entry process.
• Maintains regular communication with students who have interrupted their studies at UMA to inquire about their readiness to resume their program
• Performs other duties as assigned

Technical:

• Leverages in-person meetings, voice-to-voice, text, social media, and video messaging software to connect with students on a regular basis.
• Maintains professionalism in all written, verbal and video messaging platforms.

Compliance:

• Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
• Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

Work Experience, Skills & Abilities:

Minimum Requirements:

• High School Diploma or General Education Development (GED) equivalent
• 2 years’ experience in the customer service, education, or health services Industry
• Able to professionally communicate fluently in verbal and written English
• Basic computer proficiency, including basic troubleshooting.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Skype and Microsoft Teams
• Able to support a diverse and inclusive work environment

Preferred Requirements:

• Associates Degree or other advanced educational experience
• 2 or more years’ experience in social service industry

Working Environment:

• Campus Environment– Must be able to work at the UMA Campus
• Blended work environment on/off campus on occasion
• Flexibility to work evenings and weekends as needed.

Physical Demands:

• Requires sitting at a desk working on a computer, walking and standing for periods at a time on/off campus
• Requires occasional bending, stooping and squatting
• Requires occasional lifting of up to 10 lbs.

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

ACT WITH INTEGRITY.

We operate honestly and ethically in a compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES.
We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students’ educational and career success. We excel at building our students’ confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS.
We are committed to our team members’ success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development, and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE.
We pursue results with a sense of purpose reflective of our student-centered mission. We take responsibility for supporting ambitious student outcomes and hold each other accountable to this end. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY.
Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic, and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE.
We believe that diverse, inclusive teams produce breakthrough results.  We strive to build and maintain positive relationships with team members from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner.  By working together, we win together, ensuring that the goals of the institution are the focal point of our efforts.

Acknowledgement

This job description is intended to be an accurate reflection of the position as of the last revised date noted in the header.  It may not include every job responsibility.  Job duties may fluctuate based on organizational needs.  UMA reserves the right to revise the job or require that additional or different tasks be performed.

 I have read and understand all the responsibilities and accountabilities in my job description.  This job description is a tool used by me and management to help assess, evaluate and provide guidelines and expectations for the position named herein.  I understand that it is not a contract and it does not constitute any guarantee of future employment. 

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://careers-ultimatemedical.icims.com/