Student It Consultant - Service Desk

Position Details
Position Information
Requisition Number
Stu02879P
Home Org Name
Office of Information Technology
Division Name
CIO Information Technology
Position Title
Student IT Consultant - Service Desk
Working Title (if different from Position Title)
Job Summary
The Office of Information Technology Service Desk is seeking a student applicant to provide technical expertise and assistance to Auburn faculty, staff, students, incoming students, alumni, and retirees. This individual will provide Level One support to our constituents across campus. Student employees are under direct supervision of the full-time Service Desk staff.
Essential Functions

• Level One support for Auburn Information Technology resources including data network, wireless network, accounts, email, labs, software, printing services, cable TV, classroom support, telephone systems, web applications, and other Central IT services.
• Incident tracking to assist with problem resolution, development of online support documentation, and IT planning.
• Configuration of laptops, tablets, and cell phones for campus wireless and email systems.
• Provide assistance to students living on campus with configuration of TV's, gaming systems, and other streaming devices for campus Gamenet.
• Assistance with Duo 2Factor registration, reactivation, and removal.
• Ability to work independently.

Minimum Qualifications

• Must be a current Auburn University student.
• Must maintain a minimum of a 2.0 GPA.
• Must be willing to work some evening shifts (Monday - Thursday, 5 pm - 10 pm).
• Must be willing to work some Sunday shifts (5 pm - 10 pm).
• Must be willing to work during the Summer semester.
• Must be willing to work portions of the breaks between semesters (this includes Fall and Spring breaks, and part of Thanksgiving and Christmas breaks).

Expectations:

• Must understand that if hired, the student will be responsible for working the hours that they are scheduled or will ensure that their hours are covered if they are unable to work a scheduled shift.
• Excellent oral and written communication skills.
• Must be motivated, diligent, and hard-working.

Preferred Qualifications
Pay Rate
$11.00/hour
Work Hours
10-20
City position is located in:
Auburn
State position is located:
Alabama
Posting Detail Information
Posting Date
09/26/2023
Closing Date
EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.
AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings
https://www.auemployment.com/postings/41047