Student Financial Services Technician - Student Financial Services

Salary: Depends on Qualifications
Location : Cape Girardeau, MO
Job Type: Full-Time
Job Number: 202300392
Division: Finance and Administration
Department:Student Financial Services
Opening Date: 11/30/2023
Position Summary
SFS Technician
Student Financial Services
Full Time
The Student Financial Services Technician position is considered a generalist position but is intended to support specific processes on a regular basis. This position will provide support to other areas within the office, as needed.
Primary Responsibilities

• Provide support to SFS Coordinators with the overall administration of Federal, State and Institutional aid programs including awarding and adjusting of aid and maintain a high-level attention to detail
• Provide exceptional customer service to students, parents and outside vendors, fulfilling our customer service level agreements on accounts receivable and financial aid as it relates to student specific criteria
• Perform processing functions related to administering financial aid and accounts receivables. Verify accuracy of data records within financial aid and student accounts; ensure processing of data is completed in an accurate, timely manner. Handle all information with tact and discretion and recognize the confidential and sensitive nature of University business
• Contribute to the Operations Team (and SFS holistically) by: communicating pro-actively regarding upcoming changes or challenges, brainstorming new solutions, cross-train on all functional team duties and display a willingness to shift duties as needed, identify areas of improvement
• Assist in testing of new software and upgrades on financial aid/billing systems; collaborate with Systems and Compliance Team members to maintain data integrity and compliance within all regulations; assist to develop streamlined processes
• Maintain a comprehensive understanding of financial aid, student accounts, and billing processes

Required Qualifications

• High school diploma or GED

• Knowledge indicating proficiency in the use of Microsoft Office Word, Excel and Access
• Demonstrated ability to learn different and new technologies
• Excellent interpersonal, verbal, and written communication skills
• Demonstrated organizational skills and evidence of strong attention to detail
• Evidence of math skills and the ability to analyze, verify accuracy of and reconcile data
• Ability to work in a multi-tasking environment
• Evidence of outstanding customer service skills

Required Information & Deadline
Application Deadline: The position is available immediately and will remain open until filled. To ensure full consideration, applications must be received by December 15, 2023
To Apply: Submit the following items online by clicking on the APPLY button at the top of the page:

• Letter of interest addressing position qualifications
• Current Resume
• Names and contact information of three professional references may be asked for at a later date

Additional Information
About Southeast Missouri State University (SEMO): Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond. SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.
SEMO Fact Book: Institutional Research Factbook | SEMO
SEMO Strategic Action Plan: Strategic Action Plan (semo.edu)
Southeast Missouri State University provides an excellent benefits package. For complete benefit details visit our website at