Address
Form of workStudent Employee (FWS)- IT Support Services
Benedictine University is an inclusive academic community, inspired by the Catholic intellectual tradition and Benedictine values. We seek employees who will contribute to the advancement of our mission by helping students shape lives of meaning and purpose as engaged citizens who care for the Earth, welcome people of diverse faiths and cultures, and promote the common good.
Primary Duties and Responsibilities:
Position: Student Employee - IT Support Services
Department: Information Technology (Lisle and Mesa)
Classification: Part-time, Non-benefit eligible
Description: The Information Technology Department is seeking several students to fill part-time openings in our IT Support Services area. Preferred applicants will have computer and customer service experience.
Students in all majors are encouraged to apply and applications will be accepted until all openings are filled.
Students are expected to work between 10-20 hours per week. While the hours are typically scheduled between 8:00 AM and 4:00 PM Monday through Friday, some flexibility to work outside these times may occasionally be necessary.
Duties: Include but are not limited to the following
- Assisting with password resets
- Connecting end users to WIFI
- Answer phones
- Assigning tickets in our helpdesk ticketing system
- Filling printers with paper and toner
- Assisting the Audio-Visual team with events
Required Qualifications:
- Must be a currently enrolled Benedictinestudent in good standing.
- Job-Specific Requirements: Computer literate with specific proficiency and familiarity with Microsoft Office, Desire 2 Learn (D2L), and MyBenU. Should have a clear and pleasant speaking voice with excellent customer service skills. 2.5 minimum GPA
- Physical Requirements: While performing the duties of this job, the employee is regularlyrequired to talk or hear. The employee frequently is required to stand; walk;use hands to touch, handle or feel; and reach with hands and arms.
This positionrequires the ability to occasionally lift office products and supplies, up to25 pounds.
Use of computerscreen, phone and customer service.
May require bending,or sitting for long periods of time. Specific vision abilities required by thisjob include close vision, distance vision, color vision, peripheral vision,depth perception and ability to adjust focus.
The following ofcampus specific guidelines for pandemic protocols is required. - Training: As a Universityemployee you are required to complete all University-specific and/or OSHArelated training to fulfill your job duties. Specific training will beconducted online or in person. Employees must complete all trainings requiredby Benedictine University.
- Location: Lisle campus (7), Mesa Campus (2)
- Hours per week: 10-20
- Days/Times Preferred: Between 8am and 4pm Monday through Friday
- Hiring Supervisor: Rob Domaschuk
Benedictine University does not discriminate in its admissions or educational policies, programs or activities; scholarship and loan programs; athletic and other University administered programs or employment practices on the basis of race, creed, color, national origin, sex, sexual orientation, age, disability, military or veteran status, marital status, citizenship, or any other characteristic protected by applicable law. The laws applicable to Benedictine University include constitutional and statutory protections of the University's rights as a religiously sponsored institution. This policy of equal employment opportunity applies to all employment and personnel practices including, but not limited to, recruiting, hiring, promotion, training and compensation.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The following of campus specific guidelines for pandemic protocols are required.
Benedictine University is an Equal Opportunity Employer.
