Student Accounts Specialist

Under the supervision of the Associate Director for Student Accounts & Budget (Associate Director), the Student Accounts Specialist (Specialist) will assist the Associate Director in handling the daily student account activities. The Specialist is the second point of contact to greet students and visitors to the Business Office and provide thoughtful assistance and guidance to students and all seeking assistance. This position will ensure timely and accurate student account transactions according to the school’s policies and regulatory requirements. The Specialist will be responsible for student account credit and debit balances and initiating appropriate processes and communications for current and former students.

Primary Responsibilities (includes but not limited to):

• Serve as second line of contact to greet students and visitors to the Business Office, appropriately referring individuals to the correct staff member or department; be the primary contact for students regarding billing, account balance, payment, and other Student Account related processes.
• Assist with monitoring and responding to emails and calls. Return emails and voicemail messages in a timely manner, addressing any issues and escalating them to a supervisor as appropriate.
• Process weekly enrollment changes, communicating them to the appropriate departments.
• Assist in the preparation and review of the weekly Credit Balance Report (CBR) process to ensure all student refunds are appropriately distributed.
• Support the Associate Director to ensure timely and accurate billing of all academic program tuition (including status changes such as, but not limited to, leaves of absence, add/drop of courses, withdrawals, and other adjustments or waivers), miscellaneous fees, and payments, using student information system reports, to ensure timely and accuracy of transactions, and make corrections, as necessary, and report any system errors/concerns.
• Prepare invoices to external organizations, such as the Department of Rehabilitation.
• Serve as backup to the Student Accounts Assistant in processing and posting payments for tuition, fees, and miscellaneous charges.
• Assist in contacting students to address balances dues. Acquire appropriate approval for write-off of accounts and notes receivable.
• Assist in addressing outstanding student related stale checks and provide supporting documents for the escheatment process for all student related checks.
• Prepare miscellaneous journal entries as assigned.
• Prepare letters and loan disclosures to attain a payment plan loan agreement for inactive students with balances, if unable to resolve the balance.
• Support the Associate Director to maintain the CWSL Business Office website and student portal for Tuition Due Dates, Payment Options, Schedule of Charges, and Earned Tuition Schedule.
• Support the Associate Director to update any tuition and billing changes.
• Generate month-end reports and complete month-end reconciliations as assigned.
• File management and support for both company physical files and computer files.
• Proactively advise the Associate Director of project status, potential issues and overall assignment progress.
• Perform, with team approach, other duties as assigned.

Qualifications:

• Associate degree in accounting or business is preferred.
• Student accounts receivable or accounts receivable experience preferred.
• At least three years of experience in accounting required.
• An equivalent combination of education and three years’ experience may be substituted.
• Must be a self-starter and demonstrate a sound work ethic.
• Demonstrated ability and interest in working with a highly diverse student and employee population.
• Requires a firm commitment to provide exemplary services in a demanding and challenging environment.
• Must be motivated, highly organized, and a self-directed individual with excellent interpersonal skills who can effectively multitask and handle a variety of matters independently, with minimal supervision.
• Must possess excellent communication, be verbally articulate with experience in business writing.
• Must conduct themselves in a professional, polished, and mature manner with tact, diplomacy, and appropriate judgment.
• Attention to detail and a degree of accuracy is crucial.

Skills:

• Intermediate level computer skills.
• Intermediate knowledge of computerized accounting systems (Microsoft Business Central a plus).
• Highly proficient with MS Office, specifically Excel and Word.
• Knowledge of effective internet search properties.
• Aptitude for learning new technology.

Compensation: $23.00 - $25.80 per hour

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the law school reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the law school anticipates paying for this position, based on internal equity and budget.

The law school offers competitive benefits for eligible employees, including, but not limited to:

• Generous employer contribution for Medical, Dental and Vision Insurance (depending on which plan/level the employee elects).
• 403 (b) Employer Retirement contribution of 8% (up to 8k per year) Fully and immediately vested.
• Company Paid Life and AD&D Insurance.
• Paid Long-Term Disability Insurance.
• Flexible Spending Plan.
• Reduced Summer Work Schedule (paid).
• Paid Winter Break (week of x-mas through new year)
• Additional 10+ Paid Holidays
• Accrued Paid Time Off
• Wellness Programs

Perks:

• Little Italy/Downtown location for convenient access to great restaurants and after-hour activities.
• Free on-campus parking facilities provided.
• Employee engagement events held both virtually and on-campus.
• On-Campus Convenience Store.
• Complimentary bottomless Specialty Coffee.
• Use of on-campus Law Library facilities.

APPLY NOW

Complete an application through the CWSL Career Center website at https://workforcenow.adp.com/jobs/apply/posting.html?client=35y2n&ccId=19000101_000001&type=MP&lang=en_USor visit our website at CWSL.edu and search Current Job Openings.

Resume and Cover Letter required.

About us:

Established in 1924, CWSL is an ABA accredited and AALS member, non-profit law school located in downtown San Diego, California. CWSL has the distinction of being San Diego’s oldest law school. CWSL is the recipient of numerous community service awards, including the State Bar of California President’s Pro Bono Service Award, and the federal government’s President’s Higher Education Community Service Honor Roll. The law school is also home to numerous outstanding programs, including the California Innocence Project, Community Law Project, and New Media Rights Program. The faculty are dedicated to teaching, research, and service to the community. Detailed information is available at https://www.cwsl.edu/

California Western School of Law is committed to using the law to prevent and solve human and societal problems. In conjunction with our mission - to train ethical, competent, and compassionate lawyers, representative of our diverse society and equipped to use the law effectively and creatively on behalf of all members of society - we value a rich diversity among our students, alumni, faculty, and staff, as well as in the larger communities of which we are a part.

The law school is an Equal Opportunity Employer dedicated to affirmative action and to excellence through diversity. The law school provides reasonable accommodations to qualified applicants with disabilities upon request.