Student Account Specialist 2 -

Title:Student Account Specialist 2

Department Org: Treasurer's Office - 106240

Employee Classification: H4 - Comm Workers of America PT

Bargaining Unit: Communication Workers America

Primary Location: Main Campus - Administration

Shift:  1

Start Time:  M-F 10:00 am   End Time:  M-F 2:00 pm

Posted Salary: CN 27; starting at $17.37

Float: No

Rotate: No

On Call: No

Travel: No

Weekend/Holiday: No

Job Description:

Under work direction and supervision of unit management perform complex Student Account maintenance functions and related customer service activities, including processing third party education assistance and invoicing accounts; auditing Student Accounts, making routine and non-routine adjustments to Student Accounts; preparing and issuing invoices and refunds; receiving and posting cash, check and credit payments; answering routine/difficult inquiries from customers; may provide work direction and/or training to lower level Student Account Specialists.

Minimum Qualifications:

Requires 1000 hours training as Student Account Specialist 1 (or 12 months experience); ability
to calculate fractions, decimals & percentages & read & write common vocabulary plus 6 courses in public relations (or 6 mos. experience); 600 hours training in collections-related procedures and techniques; and 600 hours training in lending account recordkeeping (or 6 mos exp.) or equivalent.
Communication and other skills:
Excellent communication skills required
Experience in Microsoft excel required

Preferred Qualifications:

Experience in Higher Education desired
Experience in ERP system desired

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. 

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request. 

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.