Strength and Conditioning Coach and Sales Specialist

Boost Training Systems LLC Job Description - Performance Coach

Job Description

The Performance Coach will represent Boost Training Systems by designing, and coaching Strength and Conditioning programs to our members and their personal clients. Coaches will provide a welcoming and informative experience to all members and guests during visits. The Performance Coach will be part of a highly driven team dedicated to professional and business development. The Performance Coach is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This is a part-time position reporting directly to the floor manager.

Performance Coach Essential Duties and Responsibilities

Lead Generation & Appointment Booking

External marketing, promotions, and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local clubs, teams, and branding events to inform the community of Boost Training and services, ultimately resulting in leads (A lead is a non-members name and contact information.), internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables.

Training, Membership Presentations, & Personal Production

Train athletes and coach all scheduled training sessions (including house sessions) in alignment with the Boost Training Performance Coach Development Handbook. These sessions should translate into enrolling 75% of house generated guests. Use the company approved presentation when presenting membership options to non-members. Proper presentation, introductions, and running of sessions should translate to 75% closing of guests. Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.

Customer Service

Follow up with members that have enrolled to ensure we are exceeding expectations. Provide the highest level of customer service possible when communicating and interacting with guests. Assist in maintaining a clean and operational facility. Accountable for saving members that are requesting to cancel their membership. If the Performance Coach is unable to convince a member from canceling, they must have any manager meet the member and sign off on the cancellation.

Miscellaneous

Training Schedule: Schedules are set weekly and approved by the Floor Manager. All Performance Coaches must be available to work weekends and holidays if needed. Requests for days off must be given in 1 week advance with any exceptions being made by the Floor Manager.

Mandatory Meetings: Monthly team meetings, or sometimes pre-training meetings are mandatory.

Uniform Policy: The Performance Coach uniform consists of a Boost Training Polo, or shirt, black shorts, joggers or denim jeans in good condition with no rips or holes. Athletic Shoes must be worn in good condition. Black jackets may be worn. Boost hoodies or sweatshirts are allowed. Hats and headwear are accepted.

Timekeeping: Performance Coaches must record time worked while using the company check-in system. Performance Coaches must be in uniform and perform work activities when punched in. Coaches must also punch out for lunch with-in 5 hours and working off the clock is not permitted. In the event of a missed punch, the Performance Coach must communicate with the floor manager immediately.

ORGANIZATION RELATIONSHIPS: The Performance Coach will interact with all performance coaches and staff, may also include Bass Education employees. Performance Coach will also communicate with members, guests and vendors in the community regarding company promotions and membership packages to support club sales. This position reports directly to the floor manager.

Required Qualifications

1. Knowledge, skills & abilities

   1. In-depth knowledge athletic performance training, and general fitness training.

   2. General understanding of Fitness Industry.

   3. Ability to work with computers.

   4. Must have good interpersonal communication skills.

   5. Excellent customer service skills

   6. Independent, self-starter with strong organizational skills.

   7. Must be a team player

   8. Adhere to meal and rest break periods and must clock in and out for all shift times

2. Minimum certifications/educational level

   1. High school degree or GED required.

   2. Must complete company sales training and orientation program.

3. Minimum experience

   1. 1-2 years sales experience preferred.

4. Physical Requirements

   1. Must be able to lift 45 lbs.

   2. Typing, using the telephone and computer mouse

   3. Frequent sitting, standing, walking, and stair climbing

   4. Ability to demonstrate proper fitness technique

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Base compensation may vary based on location, skills, and other related factors.