Strategic Program Manager

Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
We're also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Get to know the business
Claims
Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment.
About the role
What you need to know:
Job Title: Strategic Program Manager, AIG Global Program Delivery. This role will report into the Global Program Delivery Office and will be aligned with the Personal Lines, Claims & Contact Centers.
Locations: Multiple US locations including Alpharetta GA, Atlanta, GA, Charlotte, NC, Dallas, TX, Stevens Point, WI)
In this role, you will be responsible for working with the Personal Lines and Claims COOs and their operating leadership to develop and operationalize end-to-end process transformation roadmaps. You will be responsible for driving global strategic initiatives while leveraging Project Management, Continuous Improvement, and Operational Excellence methodologies. We are seeking a driven leader and effective problem solver, one who is energized by the prospect of what "can be" vs. "what is" the current state. An individual who offers recommendations substantiated with data, adopts a Lean and Agile mindset, and can lead the delivery of implementation of such recommendations. Someone who is respected for their deep technical expertise and/or ability to oversee programs and processes, provides inclusive leadership and guidance as it pertains to project planning, execution, status reporting, communication, financial management and issues/risk mitigation. An individual who is comfortable balancing the needs of multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, along with a risk mindset while ensuring projects are completed on-budget, on-time, benefits realized, and with client satisfaction. Ultimately, an individual who takes ownership for key outcomes.
The ideal candidate will thrive in a fast-paced environment where new ideas are encouraged.
Responsibilities:

• Manage projects end-to-end, to deliver business outcomes. Works with the COO's and/or operations leadership to manage business transformation projects and strategies. Projects will include strategy/discovery, preparation/assessment, planning, continuous improvement, gap analysis, process mapping, execution, project management, change management, sustainment, and benefit realization.
• Direct multiple highly complex programs as an individual contributor on high priority strategies that will shape the future of Global Business Operations & IT and the company.
• Design and work with the COOs to implement a Continuous Improvement program as a sustained discipline and practice with Global Business Operations & IT across all locations.
• Act as SME for engagements in the areas of project management, change management/transformations, solution development, and quality assurance.
• Works closely with the project stakeholders and is able to think strategically about how actions and overall program will fit within the overall business needs and priorities.
• Works with other project managers to improve capabilities while managing adherence to business priorities as well as project procedures and standards.
• Prepares and tracks budgets, project plans, and staffing plans.
• Ensure early detection of project issues and risks with early identification of mitigation strategies and stakeholder communication and engagement.
• Adopts Agile project management best practices and maintains project program and financials using AIG's standard system for project tracking.
• Builds, drives, and manages relationships with our senior internal business leaders and ensures their continued alignment, engagement, and achievement of business outcomes.
• Provides project and program status to executive management providing recommendations as needed.
• Engage with key stakeholders including partners and vendors where key delivery areas may be outsourced.
• Coordinates and plans with interdependent teams across Business, Operations, Finance, Human Resources, Legal & Compliance, Technology, and PMO organizations
• Act as a change agent and a champion leading and driving the change.
• Invested in the development of a future state that will raise the bar on the service experience delivered to our end customers.
• Data driven decision maker who utilizes data to direct decision making.
• Identify and manage timely and effective resolution of any issues that surface during the handling of all assigned duties. Track and report implementation activity results in a "real time" fashion via internal Implementation databases and reporting tools.
• Conduct lessons learned at the end of each implementation phase for continuous improvement purposes.
• Develop and execute plans to improve customer satisfaction and overall quality.
• Is proactive in managing issues by anticipating the outcome of the process and ensuring all necessary steps have been taken.

What we are looking for

• 10+ years of Project delivery experience in Insurance is strongly preferred.
• Proven leader with ability to influence and partner with internal and external stakeholders to deliver on Transformation and Continuous Improvement vision and objectives.
• Lean / Six Sigma & Agile project management certification and experience preferred.
• BA/BS degree preferred; MBA/MS/Professional degree a plus.
• Demonstrated track record of delivering exceptional results, with an ability to speak to process improvements and specific results achieved.
• Strategic thinker with experience and a passion for driving results and a keen ability to identify and implement improvement and transformation opportunities to enhance the customer experience.
• Metrics oriented, with a track record of delivering value-added solutions.
• Excellent written and oral communication skills with internal and external stakeholders.
• Self-starter that is comfortable working in a dynamic program environment that includes a degree of ambiguity. Willing to dive in as part of the team to get the job done.
• Analytical, creative thinking combined with quantitative and relationship building skills.
• Ability to analyze data, determines root cause, and provides and/or develops an appropriate solution for resolution.
• Demonstrated experience managing multiple and competing priorities.
• Proactive problem-solving ability with solutions-oriented attitude.
• Ability to work independently within a team environment and make decisions while considering client requirements.
• Ability to travel on occasion as needed.

Veterans are encouraged to apply.
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A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
OP - Operations
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Claims, Inc.