Strategic Operations Manager

Company:Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

Position Summary

The Strategic Operations Manager, New Unit Openings will lead the implementation of the Maaco Operating System and lead franchisees in the initial opening and on-going phases of their Maaco franchise development. You will be expected to execute an instruction, demonstration, and observation approach to operational development and focus primarily on franchisee leadership to direct and hold team members accountable through the Operating System. As a Strategic Operations Manager among other things, you will be expected to fulfill the duties as detailed below:

Responsibilities

• Regularly communicate with franchisees throughout the opening or resale process.
• Acts as the point of contact for Maaco support center team members as it relates to each project.
• Demonstrates how to achieve weekly goals and reporting with the franchisee.
• Leads franchisees through team member evaluations and assists in crew development.
• Holds franchisee accountable to achieving Maaco Benchmarks relative to the opening process, including construction, Image Guidelines, and team member management.
• Provides a direct extension from the Maaco Training class to in-the-field training during opening.
• Consistently communicates with leadership on weekly objectives and progress updates with documentation as prescribed in FranConnect/Monday.
• Uses the effective pre-set format to know the goals of the week, ensures that franchisees and team members are progressing through benchmarks.
• Works directly with franchisee to lead, coach and develop the Maaco Mindset.
• Understands, executes and communicates the Maaco Operating System.
• Uses all MIS systems to identify areas of opportunity for each franchisee.
• Daily problem solving based on the Maaco Operating System.
• Maintains current status on all Maaco Learning Management System modules.
• Train, coach and guide franchisees through the Maaco Certification process.
• Contribute to projects relating to network advancement in technology, training, and tooling (i.e. EV).
• Special Initiatives: CCC, Market Meetings, Monthly webinars, Lunch and Learns as needed
• Upholds the Maaco brand, image, and professionalism at all times.
• Additional duties/responsibilities as determined by management (this job description is not all-inclusive and is subject to change at the sole discretion of the company)

Qualifications

• BA/BS degree or equivalent experience (an equivalent combination of education and experience will be considered).
• 2+ years of relevant experience.
• Strong work ethic, independence, and dependability.
• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.
• Effective interpersonal, influence, collaboration and listening skills and proven success driving for results individually and in a team setting.
• Excellent attention to detail.

Additional Qualifications

• Automotive experience preferred.
• Excellent communication and presentation skills
• Able to develop work flow processes
• Able to work in teams and individually
• Able to lead cross functional teams
• Experience with CCC One, a plus
• Franchising experience, plus
• Willing to travel up to 75%

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Position Location:

North Carolina

Compensation Range:

$48,300.00 - $89,600.00

Compensation Frequency:

Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com