Strategic Advisor

About Us:

IT Solutions Consulting, LLC is a Managed Services and Application Development company with over 25 years of experience. We provide reliable and secure IT support and strategic technology guidance to a diverse clientele. As a regionally recognized employer, we're proud of our employee-ownership culture, that drives transparency and teamwork at all levels of our company, where our staff works closely together to consistently strive to make client success our success. Our tenured team of passionate problem solvers are empowered to make a difference in how our business is run and reap ongoing professional and financial rewards for their dedication and commitment.   

Position Summary:

The vCIO provides personalized, strategic guidance to maximize existing IT investments to ensure desired business outcomes are achieved through technology alignment and technology roadmaps.  

As most clients rely on IT Solutions as their sole technology resource for day-to-day support and project initiatives, the vCIO position requires strong technical aptitude, and to be equally adept with time-management and problem-solving skills.A successful candidate translates complex IT concepts into actionable business-case drivers, manages client expectations with internal business processes, and is well organized and efficient. The candidate must be able to work with limited supervision and have strong written and verbal communication skills. 

• Committed to act as the primary client advocate ensuring client satisfaction and client retention. 
• Serve as the trusted technology advisor responsible for defining and directing IT strategy for distinct client list of medium to enterprise-sized clients. 
• Create and deliver bi-annual vCIO report and 5-year roadmaps for managed clients. 
• Maintain in-depth understanding of clients' business to align technology recommendations and solutions with business goals. 
• Host and attend regular cadence meetings with clients, while documenting each client interaction in a timely and accurate matter. 
• Perform IT risk planning and implement management strategies to improve overall security posture. 
• Engage in IT budget planning and management of day-to-day IT operations. 
• Ownership and management of accurate client invoicing and quarterly true ups. 
• Manage and maintain c-level and senior level relationships with medium and large organizations. 
• Regularly set and follow through with expectations of C-level contacts via effective verbal and written communication. 
• Collaborate with the vCIOs and Director of Client Strategy to interpret account management processes, goals, challenges, and concerns.  
• Manage documenting technical environments in a consistent and organized fashion. 
• Balance client account priorities with the company's internal business processes. 
• As assigned, work a shift as a "manager" on duty as part of an on-call rotation. 
• Additional responsibilities as assigned.  

• Minimum of 5 years in IT account management or technical industry, preferably working for a managed service provider, with a keen understanding of the business model and best practices 
• Bachelor's degree in business administration, Communications, Computer Science, or related. Fields 
• General understanding of on-premises and cloud-based networking environments 
• General understanding of Microsoft licensing (SPLA, O365, M365, Azure, etc.) 
• Strong customer service skills and ability to work with a variety of businesses, technologies, and personalities. 
• Strong presentation skills both in-person and virtually using MS Teams 
• Proficient in a client-facing role with commitment to outstanding service and support 
• Proven ability and to stay current with the latest technologytrends, shifts in the market. 
• Working knowledge and understanding of the latest versions of Windows Server, Active Directory, Exchange Server, Office 365, VMware, Citrix, SANs, public cloud platforms (Azure, AWS, etc.). 
• Proven ability to follow established processes to produce standard results. 
• Excellent follow-through skills and the ability to anticipate and address business needs proactively. 
• Possess a strong work ethic; self-motivated with a desire to take initiative and look for ways to improve processes and create efficiencies; have a strong sense of urgency. 
• Excellent time management and organizational skills in managing through multiple priorities with overlapping tasks across multiple businesses. 
• Team-oriented attitude balanced with the ability to work independently with minimal supervision. 
• Strong analytical, problem-solving, and project management skills. 
• Reliable transportation and valid driver's license. 

Preferred Qualifications: 

• Working understanding of Information Technology Infrastructure Library (ITIL) framework/ITIL certified 
• Working understanding of NIST Framework Standards 
• Working understanding of compliance requirements and controls such as HIPAA, PII, PHI, PCI/DSS, etc.

ITS offers a full benefits package, including:  

• Rich Medical and prescription plans  
• Dental & Vision 
• Paid Holidays and Paid Time Off 
• 401K/401K Roth with Safe Harbor matching  
• Stock Appreciation Rights  
• Company-paid life insurance, long-term and short-term disability insurance 
• Company-paid mental health support & financial wellness services 
• AFLAC  
• FSA for medical and dependent care  
• HSA option with compatible medical plan  
• Wellness Program including gym membership discount  
• Company-paid training, materials, and exams  
• Performance-based bonuses  
• Travel reimbursement 

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.