Address
Form of workBring your passion for fashion to Melrose. If you are interested in a career in retail, consider joining one of the largest retails of fashion in the southwest. Melrose Family Fashions means one-stop shopping for the whole family. With more than 100 stores, we're always looking for good talent. If you are ready for a career in Fashion, Step into Melrose Family Fashions.
General Purpose of Position
The co-manager shares the accountability for driving business results through effective selection, training and coaching of the store team in the key areas of sales, team service, merchandise presentation, operations, human resources and loss prevention. The Store Manager is a leader who exercises judgment and uses discretion to solve problems, make informed decision and manage wisely. Ensure team delivers excellent customer service while demonstrating a high degree of professionalism. A Store Manager is a role model and leads by example.
FOCUS RESPONSIBILITIES:
- Assist in managing the performance of Assistant Store Managers and Associates using established Company policies and standards including but not limited to those outlined in the company’s Handbook, as well as merchandising, operations and human resources guides.
- Assist with recruiting and hiring the most qualified applicants to meet the store's needs.
- Ensure that all associates are provided with proper orientation, training and coaching to maximize the associate and customer experience and drive sales.
- Provide leadership and guidance to the management team in solving problems that affect the store's customer service, efficiency, and productivity.
- Drive customer service by coaching desired behaviors.
- Seek opportunities and solutions to improve overall store experience with emphasis on greeting, friendliness and cleanliness of store.
- Actively address any associate relations issues and ensure all Human Resources and employment policies are being followed within the store.
- Proactively communicate with the Regional Support team and Assistant Store Managers to build partnerships that help achieve greater results.
- Work closely with team of Assistant Store Managers to ensure proper scheduling guidelines and best practices are being followed in order to maximize the available workforce.
- Manage staffing initiatives to meet scheduling needs and weekend hours execution; maintain proper staffing levels to meet store’s needs with planning for calculated turnover; ensure Associate Availability is up-to-date
- Assist in managing attendance program
- Assist in maintaining the communication boards/breakroom standards
- Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information.
- Any other tasks when necessary
- Ability to provide outstanding customer service
- Ability to develop and train work force, build relationships, utilize skills of workforce most appropriately
- Ability to merchandise and manage store operations effectively
- Ability to process information/merchandise through computer system and register system
- Ability to adjust priorities and manage time wisely in a fast-paced environment
- Ability to maintain records and documentation pertaining to work force
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
- Diploma or GED preferred but not required. Will take into consideration sufficient management experience in lieu of Diploma/GED.
- 1 year of retail management experience
- Availability to meet minimum scheduling requirements for store manager position including nights, weekends and holidays.
- Strong communication skills (verbal & written), including strong relationship building skills
