Store Support Coordinator (Tacoma)

Position Description & Responsibilities

Store Support Coordinator (Tacoma)

Central Co-op is a great fit for someone with a passion for fresh foods, who thrives on teamwork, creativity, and working with people in a dynamic, fast-paced environment. Central Co-op offers competitive wages, 100% employer-paid-premium health/dental/vision insurance, a 4% employer-matching 401k, grocery discount, and generous vacation time.

Position Summary

Our Store Support Coordinators are responsible for assisting in the general operations of Central Co-op. This role is ideal for someone adept at wearing many hats and who thrives on offering consistency in leadership and problem-solving scenarios with staff & customers. This position has a home base in the Front End and reports to the Front End Assistant Manager.

 

Position Responsibilities

The primary responsibility of the Store Support Coordinator is to facilitate day-to-day operations at
Central Co-op and act as the Person in Charge in the absence of Department or Store Managers. This position closes 3-5 nights a week.

This role includes:

• Acting as a storewide go-to employee in the absence of other department leadership; this includes working with vendors and repair/maintenance people, handling customer issues, communicating to department managers about issues or needs, etc.
• Working collaboratively with other store leadership to uphold and communicate operating standards and procedures, and holding employees on shift accountable to delivering excellent customer service, performing store upkeep, and other tasks.  
• Delivering and modeling phenomenal customer service at all times, largely at the Point of Sale but across the store.
• Assisting with customer service questions and customer issues, taking special orders, and fulfilling online orders for customers. Maintaining a calm and friendly demeanor with difficult customers.
• Demonstrating ability to step into all store departments and problem solving in the absence of department managers, when necessary
• Training new staff, and nurturing a culture of continuing education to all department staff
• Assisting when needed in scheduling, staffing, and delegation of tasks
• Nightly bookkeeping tasks: closing registers and counting drawers, safe balancing, processing till loans, etc.
• Developing and maintaining professional relationships with vendors and community partners
• Following all procedures for opening and closing the store, locking and alarm policies.
• Maintaining standards for safety and ensuring accident and incident reports are completed promptly and information is communicated to managers and appropriate administrative staff.
• Monitoring the store for shoplifting and following all security and safety procedures and policies.

 

Other responsibilities include:

• Ensuring adherence to the Co-op’s safety, security, and Accident Prevention protocols
• Familiarity with our union contract and following all aspects of the Collective Bargaining Agreement (working conditions, breaks, scheduling, overtime, etc).

 

Position Qualifications

Qualifications

• 2+ years of previous customer service leadership experience, with a proven positive track record in a supervisory position.
• Familiarity with Point-of-Sale systems, cash handling, and cash register systems.
• Ability to manage multiple responsibilities, prioritize, multi-task, and maintain focus.
• Exemplary communication skills, and an ability to exercise discretion when necessary
• Flexibility in scheduling, and the ability to and expectation of working nights & weekends
• Ideally, experience working in a natural foods, cooperative model, and/or union environment