Store Supervisor

POSITION SUMMARY: Set and achieve the highest standard in all areas of store management including the employee experience, the customer experience, and financial results. The Multi-Store Supervisor will oversee training and development of store employees and effectively address the needs of the customer, the assistant manager, and other employees. He/she assumes complete responsibility for the store and ensures all employees are performing their job responsibilities and are meeting company expectations. MUST BE A CUURENT MANAGER OF RECORD WITH AZ LIQUOR DEPARTMENT WITHIN THE LAST TWO YEARS.

KEY RESPONSIBILITIES:

• Identify, interview, and hire great crew members that represent our core values and culture
• Properly train and develop crew and hourly managers
• Foster an environment of teamwork
• Delegate tasks to team and provide follow-up/feedback
• Hold team accountable for their performance; provide coaching and counseling as needed
• Provide effective and open communication on goals during team meetings; recognize positive contributions
• Provide timely and thorough performance appraisals and effective development plans based on defined goals and objectives for the store
• Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
• Administer payroll procedures and ensure employees are paid accurately and on a timely basis
• Ensure team provides fast, friendly, and accurate service
• Effectively handle customer issues; continuously improve mystery shopper scores
• Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
• Ensure product quality, store cleanliness, maintenance, and security standards are met
• Increase comparable sales and deliver budgeted sales each period
• Control cost of goods, variances, and inventories within the store
• Prepare profit and loss statements
• Create employee schedules that maintain financial responsibility and ensure an exceptional customer experience
• Ensure proper cash handling and deposit procedures are followed
• Ensure appropriate inventory and ordering systems are in place

• MUST BE A CUURENT MANAGER OF RECORD WITH AZ LIQUOR DEPARTMENT WITHIN THE LAST TWO YEARS
• Able to work flexible hours as necessary to manage and operate the store effectively, including weekends and closing shifts as needed
• Excellent communication skills to connect effectively with customers and co-workers
• Possess the ethics and positive attitude that support our values and culture
• Ability to manage a fast-paced, high-volume, clean, customer-focused store
• Ability to use a PC
• Ability to understand financial reports
• Strong time-management skills and ability to multi-task, prioritize, and organize
• Excellent leadership and organizational skills with attention to detail
• Proven track record of exceptional customer service

EDUCATION AND/OR EXPERIENCE:

• Must be at least 18 years of age
• Minimum of 3 years customer service experience
• Minimum 1 year of store management experience

ESSENTIAL PHYSICAL FUNCTIONS

• Must have the ability/stamina to work a minimum of (40) hours a week
• Ability to stand/walk for 4-8 hours per day
• Must be able to lift and carry up to 25 lbs.
• Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data
• Must be able to work in both warm and cool environments, indoors and outdoors
• Must be able to tolerate higher levels of noise from music and customer traffic
• Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors