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Form of workIt all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that were just plain embarrassing to them today, the cousins decided to try something a little unique, A/B test their way to the perfect cookie. McGowan, coming from the software world, was accustomed to this methodology of testing. They would take the exact same cookie, change out one ingredient like chocolate chips and randomly visit local gas stations and grocery stores simply asking one question "Which one of these two cookies is the best?" They continued this testing on ingredients and cooking methods until they came up with what they believe is the world's best chocolate chip cookie.
At Crumbl, warm milk chocolate chip and chilled sugar cookies are always on the menu, along with 120+ specialty flavors that rotate weekly! Visit us in-store at any location nationwide for an unique open-kitchen experience where you actually see your Crumbl crew mix, bake, and prepare fresh cookies. Don’t have time to visit the store? Don’t worry, we offer local delivery, curbside pick-up and nationwide shipping, all of which can be easily accessed on our app or website. Make your next catering or gifting need SWEET, with Crumbl.
The very first Crumbl opened in Logan, UT while Sawyer, Crumbl’s COO and Co-founder, attended Utah State University (go Aggies). Since then, the franchise has expanded to over 75 locations in 11 states, nationwide. Each one, growing our Crumbl family and spreading fast, fresh, & gourmet cookies to Crumblrs everywhere!
www.crumblcookies.com
Crumbl Cookies - you may have heard of us - we are Tik Tok famous!
We don't let that go to our heads though. We love making cookies that people can't stop posting about because that's why we got into this business - to add a little deliciousness to the world. Going viral has it challenges though - mainly that we are growing so fast we need more amazing cookie lovers to join our team
Our managers choose to work with us because they can fulfill their purpose of making a big impact on the world in many ways here beyond putting sweet treats in our customers hands. They feel a major sense of satisfaction watching the employees that they have mentored blossom into their full potential. Our managers also have a drive to succeed and appreciate that we don't just hire them and throw them in a kitchen - we set them up for success with extensive training.
The fact that they feel security in their salary and health, dental, and PTO benefits allows them to enjoy their work and sleep well knowing they and their families are taken care of. And, of course, having Sundays to spend with their loved ones is high on their list of pluses in the restaurant industry. The easy commute from anywhere in St. Charles and St. Louis County makes getting to work a breeze, plus, knocking out errands on the way to/from work at the many shops nearby means they get home even faster.
Our managers rely on their previous experience managing restaurants to be successful in this role, and lean into that to hit their sales and production numbers as well as Crumbl's expectations of superior quality and customer service. Having an involved local owner supports them in their role as manager and sets them up for success!
If you are ready to be our next manager, apply here and let's meet!
Manager Responsibilities:
- Delegate responsibilities and supervise business operations.
- Communicate with and schedule for 3 shifts; around 70 employees
- Maintain knowledge and skills for baker positions and fill in as necessary
- Oversee dough quality, inventory management and catering fulfillment
- Hire, train, motivate, and coach employees as they provide attentive, efficient service to customers
- Assess employee performance and provide helpful feedback and training opportunities
- Resolve conflicts or complaints from customers and employees
- Monitor store activity and ensure it is properly provisioned and staffed
- Analyze information and develop more effective or efficient processes
- Maintain a clean, tidy business, ensuring that signage and displays are attractive
- Ensure staff members follow company policies and procedures
- Meet targets for operational excellence in ten areas including ticket times, Google reviews, etc.
- Work closely with local store owner
- Sysco Ordering
- Make sure Catering orders are met
