Store Manager

ABOUT LOVESHACKFANCY

LoveShackFancy began in 2013 with a beach-to-ballroom hand-dyed halter dress that founder and creative director Rebecca Hessel Cohen made for her bridal party. Over time, that one article of clothing, created to celebrate love, has turned into a world filled with all things romantic, dreamy and drenched in optimism — from clothing to tabletop, bedding, swim, ski, travel accessories, shoes and more.

ROLE OVERVIEW

Employees are our greatest strength and the customer is our primary focus. As a LSF Store Manager you are the ultimate ambassador of our brand. You are responsible for leading your store and are in a unique position to coach your staff, expand your customer base and continue to develop news strategies to drive the business. Leading your team strategically with a vision to achieve a transformative client centric environment, financial and operational goals and model the LSF culture. This requires a constant balancing of priorities, including strategic, operational, and leadership excellence with an authentic approach.

KEY RESPONSIBILITIES

Leadership and People Management

• Leads by consistently championing LSF’s purpose and strategy and by motivating and inspiring the team
• Sets clear goals and expectations for the team with consistent performance feedback to monitor results
• Manage overall team performance & growth:
• Recognize contribution of others and celebrate success
• Manage and monitor team morale & talent retention
• Provide clear feedback and regular coaching
• Foster team’s ongoing growth & development through both training & on-the-job learning
• Manage performance, handle issues & resolve conflict in a calm, objective & fact-based manner
• Manage employee relations issues with appropriate partnerships and guidance
• Communicate clearly with management team to ensure that entire staff is informed and involved
• Proactively recruit and retain staff at all levels to reflect market demographics and anticipation of future business needs
• Display a strong commitment to self-development and growth

Create the Customer Experience

• Leads by example and creates an environment and a team that consistently delivers transformational customer experiences.
• Stays engaged with and provides training and coaching to the team to develop and manage a highly productive selling environment
• Take ownership for the customer journey in your store – customize it for your customer demographic & enable your team to develop & maintain productive customer relationships and provide an inspiring and personalized shopping experience
• Oversee the development of clientele by designing and supporting strategic initiatives that build customer base and increase repeat business

Represent the Brand

• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
• Oversee the development of clientele by designing & supporting strategic initiatives that build our customer base & increase repeat business
• Take ownership for maintaining the LSF aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment
• Partner with Corporate Management to ensure that the assortment strategy is aligned with the needs of the business
• Ensure the store is merchandised according to visual guidelines and hold team accountable to the standards
• Generate new ideas & apply an entrepreneurial spirit to help build & continuously improve the business

Operational Excellence

• Understand and adhere to all operational procedures and ensure the efficient running of store operations.
• Ensures the management of expenses such as payroll/wages, supplies and other expenses in a business-focused manner
• Ensures consistent enforcement of our people policies & ensure accurate and timely processing of employee paperwork
• Manage inventory movement by ensuring the accurate & timely processing of mark-downs, transfers & consolidations, receiving and POS transactions
• Ensure strong partnership with your Corporate Management Team to ensure alignment & timely two-way communication
• Ensure maintenance of stores physical appearance and cleanliness
• Contribute to successful company growth and securing of our assets through implementation of effective Loss Prevention methods and policy & procedures

Drive the Business and Deliver Results

• Holds self and team accountable for the achievement of financial targets through monitoring and improvement of measureable statistics that drive the business
• Conversion
• Email Capture
• Daily, weekly, monthly, quarterly & annual targets
• Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement
• Analyze, interpret & apply data (both internal measures & external trends) to identify key issues and maximize your business; this includes reporting-out of key information to inform corporate partners
• Run your business with agility, changing direction & continuously improving based on key indicators and lessons learned

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.