Store Leader Century City

Job Title: Store Leader (Manager) Primary Purpose:

The successful individual will leverage their proficiency in retail to...

Client & Service Expert:

• Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade.
• Development of business driving initiatives that build a repeat business or that attracts a new customer.
• Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
• Ensure team is compliant with all clientele standards and thank you note policy.
• Ensure all associates complete the sales training program.
• Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.

Leadership Presence/Steward of Talent:

• Achieve financial success through improvement of measurable statistics that positively impact the store performance.
• Hire, train and motivate a qualified sales team that effectively represents and communicates the kate spade new york brand to our customers.
• Provide specific development for the assistant manager and supervisor by assigning accountabilities and training with consistent follow-up and feedback.
• Perform annual performance evaluations with quarterly review of employee goals.
• Network and create positive relationships in the community that result in business generation, awareness of the kate spade new york brand and builds a bench strength of qualified candidates to fill key open positions.
• Attend, on average, two annual company management meetings.

Building Brand Equity:

• Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
• Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times.
• Analyze and react to business trends regarding assortment, communicating sell-through, stock levels, opportunities to increase sales to DL.
• Communicate to DL customer feedback and quality issues in order to improve customer service and sales.

Operational Excellence:

• Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.

• Conduct regular store meetings to ensure accurate and consistent communication with employees.
• Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedule and adjusting as necessary to meet the needs of the business.
• Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory.
• Oversee loss prevention policies and procedure to be 100% compliant.

The accomplished individual will possess...

• Professional sales development and exceptional interpersonal skills
• Strong leadership qualities and the ability to communicate effectively with all levels within the organization and our client base
• Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
• Comfortable in making decisions and mediating conflict within a team-environment
• Proficient in windows-based software such as excel, word and outlook

An outstanding professional will have...

• Minimum 3 years management experience in luxury goods or a comparable retail environment
• College degree preferred
• Prior luxury goods experience preferred

Physical Requirements...

• Available to work store schedule, as needed, including evenings and weekends
• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.