Store Co Manager (Kmart 9423 - Bridgehampton, Ny)

Non Negotiable(s)/Critical Success Factors:

• Provide disciplined leadership including setting clear expectations and holding the team and self accountable for results.
• Adhere to the Store Manager scheduling requirements (weekly exceptions must be approved by the District Manager):
  • Minimum of 2 nights per week
  • Minimum of 2 weekends per month scheduled during peak hours (e.g., Friday night, Saturday mid-day through evening, Sunday)
• Follow the Playbook and the Weekly Walk processes to develop and prioritize action plans with timely follow up.
• Execute customer focused strategies, policies and programs as measured by Customer Satisfaction, Survey data and verbatim comments.
• Select, develop and manage performance of individuals and team, measured by appropriate performance reports/scorecard, retention, internal promotions, training completion, and associate survey results.
• Attract, hire and on-board store staff as measured by appropriate performance scorecard, retention and new hire survey results.
• Execute the client's (brand/business) plan consistently across all departments and provide ongoing fact based feedback.
• Consistently deliver acceptable compliance scores as measured by District Manager in the Standards Based Store Visit & Client Commitment tools.
• Focus and invest time on customer facing activities and processes.
• Ensure the store is operationally certified and every associate is certified to do his/her job.
• Monitor and proactively address outliers, e.g., customer satisfaction, sales, controllable costs, profit, margin, operational processes, and compliance against plan and/or established standards.
• Embed the Company return policy and Pledge of Fairness.
• Create and maintain a culture of winning that resonates with associates.

• Customer
  • Expect and inspect core processes and "clean and bright" standards.
  • Expect and inspect execution of client's merchandising and operating plans.
  • Provide first person coaching on the execution of action plans based on daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer interactions.
  • Be the customer advocate and surface opportunities to improve the end-to-end customer experience.
  • Teach, model and lead ways to satisfy customers, find ways to say yes, e.g., helpful associates, complaint resolution, Store to Web.
• Leadership and People
  • Personally support, coach and develop team members, creating an environment where our associates can be successful.
  • Facilitate dialogue between front-line associates and the store leadership team.
  • Focus the entrepreneurial energy of the team on delivering over the top customer service and associate pride.
  • Build a strong bench of talent and strive to develop people for internal promotion.
  • Lead and embed the new normal (changes resulting from transformation initiatives) and drive Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.)
• Process
  • Understand, lead, and embed a standardized operating model that will earn preferred provider status in every store.
  • Rigorously inspect compliance with our operating model for consistency across all departments.
  • Execute and support the client's plan utilizing compliance score cards/audits to measure store execution and honor client commitments.
  • Ensure that all initiatives and processes are in full compliance with applicable laws, regulations and company policies.
• Effectiveness
  • Create a selling culture that will meet/exceed clients' sales plans.
  • Lead and monitor store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution and POS reductions.
  • Achieve all miscellaneous income plans, e.g., smart plans, protection agreements, new account generation.
  • Achieve controllable cost plans and identify and communicate continuous improvement opportunities.
  • Communicate opportunities and solutions that will allow clients to meet/exceed profit plans.
• Disciplined Decision Making
  • Provide clients with fact-based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support, transition/exit strategies, etc.
  • Utilize quantitative and qualitative data to measure and achieve desired outcomes and address outlier opportunities.
  • Consistently provide a sense of urgency to maintain standards while obtaining associate buy-in.