Store Associate

About us

Rollos Tires and Wheels is one of the largest independently owned tire shops in Houston, TX. Our goal is to modernize the tire and wheel industry! We offer exclusive services that leave our customers happy and returning for more.

If you're interested in getting in on the ground floor of a company, you've found the right place. Our 2nd location is opening by the end of Q4 of FY2024 with a new location opening every year after that in the Houston area allowing you the opportunity to develop and grow QUICKLY within a company...

What we offer:

• Competitive Pay
• Learning and Career Development
• Healthy Work Environment
• Felxible Hours
• Work-Life Balance

Position Overview:

As a Store Associate in our tire and wheel shop, you will play a key role in providing exceptional customer service and ensuring a positive experience for every customer. Your responsibilities will include assisting customers with their product and service needs, addressing inquiries, and overcoming objections to create lasting customer satisfaction.

Key Responsibilities:

1. Customer Service Excellence:

- Greet customers warmly and assist them in a friendly and professional manner.

- Provide detailed information about our products and services to help customers make informed decisions.

- Demonstrate a customer-centric approach in all interactions, ensuring a positive and memorable experience.

2. Product Knowledge:

- Acquire a thorough understanding of our tire, wheel, and wheel repair products/services, including features, benefits, and compatibility with various vehicles.

- Stay informed about industry trends and advancements to effectively address customer queries and concerns.

3. Objection Handling:

- Proactively identify and address customer objections or concerns related to tire purchases or services.

- Utilize effective communication and product knowledge to overcome objections and provide suitable alternatives when necessary.

4. Sales Support:

- Assist customers in selecting the right tires based on their vehicle specifications, driving habits, and budget.

- Collaborate with the sales team to meet and exceed sales targets through effective communication and customer engagement.

5. Maintenance Services:

- Educate customers on the importance of regular tire maintenance and offer relevant services such as tire rotations, balancing, and alignments.

- Schedule appointments and coordinate with the service team to ensure timely and efficient service delivery.

6. Clean and Organized Environment:

- Maintain a clean and organized store environment, including the showroom and product displays.

- Ensure that all tire-related equipment and tools are well-maintained and in proper working condition.

Qualifications:

- Previous customer service experience in a retail environment is preferred.

- Excellent communication and interpersonal skills.

- Strong problem-solving abilities and the capacity to handle objections with professionalism.

- Basic knowledge of automotive tires and maintenance is a plus.

- Ability to work in a fast-paced environment and collaborate with a diverse team.

Benefits:

- Competitive hourly wage.

-Uncapped Commission

- Employee discounts on products and services.

- Opportunities for career growth and advancement.

If you are passionate about developing a career in sales and delivering outstanding customer service, growing and developing your career quickly, and excel at overcoming objections, we invite you to apply for the position of Store Associate in our tire shop. Join our team and be a part of creating positive customer experiences in the world of automotive services.

Job Types: Full-time, Part-time

Pay: $13.10 - $17.25 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Houston, TX 77036: Relocate before starting work (Required)

Work Location: In person