Stock Associate/Cashier

As a Tory Burch Support Associate you will flex between supporting the front of house and back of house operations. This may include acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store. You will need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast paced environment with constantly changing priorities.

· A Day In The Life:

RESPONSIBILITIES

Operational Excellence

· Adhere to all sales and operational policiesand procedures are maintained with a focus on excellence.

· Accurately process all POS transactionsand capture of customer information.

· Have a proper understanding of the radio communication and all technology tools used in the store.

· Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.

· Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.

· Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.

· Assist with store maintenance needs and supply ordering.

· Meet deadlines – IMRDs, damages, transfers, charge sends, etc.

· Properly print tickets in WebIM.

· Protect our assets by adhering to all loss prevention policies and procedures.

· Detail oriented with ability to multi task and prioritize work to produce desired outcomes

Be Buddy/Team Player

· Model behavior that reflects the company’s core values.

· Appropriately manage conflict and take ownership for your part in the team dynamic.

· Demonstrate a high degree of maturity and integrity.

· Identify opportunities to support the team in delivering a transformational experience.

· Contribute to a positive atmosphere that is fun, professional, productive and team oriented.

Support the Customer Experience

· Greet and connect with the customer by offering beverages, providing iPads, and answering questions.

· Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.

· Ensure a high level of customer service through extensive product knowledge and product ownership.

· Accurately process all POS transactions including use of iPads, ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.

· Assist when necessary with operational activities.

· Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.

· Have a proper understanding of the radio communication and all technology tools used in the store, using proper etiquette.

· Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.

· Assist with fitting room activities (sizes, returning merchandise to floor).

· Answer the telephone using proper telephone etiquette.

Represent the Brand

· Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.

· Emulate the brand aestheticand embody a strong sense of fashion and an enthusiastic attitude.

· Contribute to maintaining all brand and operating standards to support brand consistency.

· Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down-times and acting with a sense of urgency during peak periods of business.

· Leverage in-store technology to ensure every customer’s experience is transformational.

PRIOR EXPERIENCE NEEDED

· 1-2 years of experience in a high volume, customer-driven retail environment, stock-related experience a plus

REQUIREMENTS

· Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.

· Occasional overnight travel may be required.

· Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time

CORE SKILLS

· Adaptable – Change before you have to

o Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities

· Entrepreneurial Spirit – Own it

o Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done

· Collaborative – No “I” in Tory

o Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach

· Client & Brand Focus – Put yourself in Tory’s shoes

o Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers

· Live the Values – Being “Buddy”

o Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment

· Functional Expertise – Know Your Stuff

o Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice

· FOR PEOPLE MANAGERS: Team Builder – It’s all about “We”

o Sets team goals and roles – Develops, motivates and empowers – Delivers constructive and encouraging feedback – Holds people accountable for results – Recognizes high performance

· FOR PEOPLE MANAGERS: Change Leader – Change is the essence of life

o Challenges the current point of view – Puts changes in context for the team – Executes changes that impact the business – Is proactive and positive – Listens to and keeps the team up to speed

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 10 – 30 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person