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Join the Seven Feathers family!
About Seven Feathers Casino Resort: Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It's a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience. It's a place where you have choices. Experience the thrill of Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center and unmatched personal service.
Why Work at Seven Feathers: At Seven Feathers, you have the opportunity to apply for a diverse array of employment opportunities and be a part of something special. You get to work for an employer who encourages Team Members to succeed and grow by providing training, development, and advancement opportunities. We also offer a competitive salary and benefits package, including:
- Comprehensive medical, dental, vision, and Rx coverage.
- Paid Time Off
- Employer-paid life and disability plans
- 401k with up to 3.5% employer match
- Free meals
- Fuel discounts
POSITION PURPOSE:
The Stix Manager oversees the daily operations of the Bar & Grill provides guidance and leadership to the team, Assistant Managers and Supervisors. Is responsible for overall guest satisfaction through properly trained and motivated staff that routinely exceeds service, food quality, cleanliness, and sanitation standards. The Stix Manager may be assigned to provide oversight and support to other Food & Beverage operations across property. Will act as the Manager for Steel Head and Elements Lounge in the absences of the Beverage Manager.
ESSENTIAL FUNCTIONS:
Delegates work and assigns work to Assistant Managers and Supervisor.
Creates and implements clearly defined shift standards, practices, and trainings for Assistants and Supervisors.
Acts as a mentor and success coach to Assistant Managers and Supervisors.
Improves team member effectiveness by coaching, counseling, training, and issuing disciplinary actions, as well as delegating and monitoring job tasks and results in a timely manner.
Monitoring all aspects of Stix Bar & Grill, take action to correct or improve processes products or service.
Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
Provides support to restaurant leaders during coaching, training, and onboarding.
Ensures that the guest receives prompt, cordial service at all times.
Ensures total compliance with all responsible alcohol service policies.
Provides daily reports regarding daily revenue and volume.
Resolves guest concerns and complaints and considers guest suggestions in a continuous effort to provide superior service to Resort guest and generate repeat business.
Provides constructive input to foster process improvements within the department.
Implements and communicates goals, objectives, policies, and procedures.
Posts calendar of events to ensure team members are informed and able to communicate accurate information to guests.
Participates in all management meetings as requested.
Provides constructive input to foster process improvements within the F&B Operation.
Requirements
QUALIFICATIONS:
High School Diploma or GED Certificate required.
2-3 years' experience in the food and beverage industry required, with a min of 6 months in a supervisory or lead role.
Administrative/clerical experience preferred.
Able to read and comprehend written instructions.
Ability to handle multiple priorities and tasks at once.
Excellent organizational, verbal, interpersonal, and customer relations skills.
Intermediate computer skills in Microsoft Word, Excel and Outlook.
Current Food Handler or ServSafe Certificate required.
21 years of age or older.
Current OLCC License required.
Must be able to obtain a Class III Gaming License.
Must maintain a neat, clean, and well-groomed appearance at all times (specific standards available).
