Starting Soon!!! Emergency Response Team Member (Remote)

ITCON Services is seeking customer service representatives to join our Emergency Response Team.

Members will work in 8-hour shifts, up to 40-hours per week.

Emergency contact center hours of operation is:

• 7:00 AM - 11:00 PM EST
• Monday-Friday
• Contract period is 30-days with a potential for another 60-days (TOTAL possibility of 90-days)
• Candidate must be able to pass background check

Great opportunity to help people in crisis situations.

What will you be doing?

• Managing a large number of incoming calls
• Identifying and resolving customer issues accurately and efficiently
• Providing high quality response to customer inquiries and needs
• Providing accurate, timely, and complete information by using the right methods and tools
• Following communication procedures, guidelines, and policies

Applicant must be a citizen of the United States.

Required Skills and Qualifications

• 1-year or more customer support experience or experience as a client service representative
• Strong communications skills, including phone communications and active listening
• Spanish speaking a PLUS
• Familiarity with CRM systems and practices
• Strong research and problem-solving skills
• Proficient with computers, switching between various applications and windows/sessions on a laptop, downloading, opening, saving, printing, and/or deleting files
• Demonstrated ability to handle sensitive and confidential situations
• Ability to handle crisis situations and deal with difficult inquirers
• High School Diploma or GED

Job Types: Contract, Temporary, Seasonal

Pay: From $17.20 per hour

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Remote

Work Location: Remote