Starbucks Shift Supervisor

Summary:

The Shift Supervisor is responsible for supervising the day-to-day activities of subordinates; providing excellent service to all customers through direct salesmanship, prompt and courteous service, and maintaining knowledge of and compliance with all corporate standards.   This position will interact with the public and coworkers in a friendly, enthusiastic and outgoing manner and encourage, through leadership and example, the highest level of sales and customer service performance by other associates.  Other responsibilities include aiding in monitoring associate productivity; assigning responsibility for specified work and/or functional activities; and giving work directions and monitoring scheduling to ensure that all shifts are covered; performing all other responsibilities as directed by the business or as assigned by management.  This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager. depending on local requirements.

Essential Functions:

• Supervises the day-to-day activities of subordinates and coordinates breaks for hourly associates

• Operates cash register and voids transactions as needed while following all Applegreen cash handling policies and procedures, and maintains proper security of cash at all times

• Coordinates with management for on-the-job training for new associates

• Enforces safety guidelines and builds awareness about safety

• Keeps management informed of area activities and any significant problems

• Develops thorough knowledge of all products carried in the store(s) and ensure that all sales are posted to the appropriate category; assists in achieving sales results as required by branch and corporate standards

• Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind

• Contributes to the overall display and presentation efforts within the store environment, including stocking/replenishing product, and general store housekeeping duties

• Transfers supplies and equipment between storage and work areas by hand or use hand truck 

• Implements product rotation based on product code dates in warehouse and concepts; orders product and participates in physical inventory counts as required

• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures; assists with maintenance requisitions

• Practices excellent food safety and sanitation practices and complies with HACCP standards

Qualifications:

• Requires a High School diploma or the equivalent (GED)

• Requires a minimum of 6 months supervisory/lead experience

• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers

• Food and beverage, cash handling, and customer service experience preferred

• Requires the ability to bend, twist, and stand to perform normal job functions

• Requires the ability to lift and/or move up to 40 lbs

• Frequently immerses hands in water and water diluted with chemical solutions

Equal Opportunity Employer (EOE)

Minority/Female/Disabled/Veteran (M/F/D/V)

Drug Free Workplace (DFW)

Benefits:

We offer attractive benefits including:

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Meal voucher

Our story begins in 1971 along the cobblestone streets of Seattle’s historic Pike Place Market. It was here where Starbucks opened its first store, offering fresh-roasted coffee beans, tea and spices from around the world for our customers to take home. Our name was inspired by the classic tale, “Moby-Dick,” evoking the seafaring tradition of the early coffee traders.
Ten years later, a young New Yorker named Howard Schultz would walk through these doors and become captivated with Starbucks coffee from his first sip. After joining the company in 1982, a different cobblestone road would lead him to another discovery. It was on a trip to Milan in 1983 that Howard first experienced Italy’s coffeehouses, and he returned to Seattle inspired to bring the warmth and artistry of its coffee culture to Starbucks. By 1987, we swapped our brown aprons for green ones and embarked on our next chapter as a coffeehouse.
Starbucks would soon expand to Chicago and Vancouver, Canada and then on to California, Washington, D.C. and New York. By 1996, we would cross the Pacific to open our first store in Japan, followed by Europe in 1998 and China in 1999. Over the next two decades, we would grow to welcome millions of customers each week and become a part of the fabric of tens of thousands of neighborhoods all around the world. In everything we do, we are always dedicated to Our Mission: to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.