Staff Software Engineer

Productboard is where innovation meets impact. As a Unicorn company valued at $1.7B, we're revolutionizing product management with our platform, trusted by industry giants like Microsoft, Zoom, and UiPath. Our global presence spans from San Francisco to Prague, embodying a culture of agility and expertise.

Our culture is our cornerstone. We've cultivated an environment where your voice matters, your work impacts global product development, and your growth is paramount. Our outstanding eNPS score of 93 reflects our commitment to employee satisfaction and our deeply embedded values of empowerment, transparency, and continuous improvement.

The Insights Experience team at Productboard manages a platform that gathers user feedback from interviews, emails, support tickets, and direct customer responses. This platform is important for setting Productboard apart in its market by making sure our customers really understand what users need.

As an engineer in this team, your job is to build and improve this platform. This is crucial for keeping us competitive and making sure our products meet our customers' needs. You'll do more than just code; you'll need to understand how your work helps our customers and influences our product direction.

You'll work with different functions, like product managers and designers, to bring your technical skills and understanding of product development together. This role is about making a real difference in how we build products and coming up with practical solutions that matter to our users.

This role is based in our San Francisco office with an office-centric hybrid schedule. Along with most people at Productboard, you'll work from this office in person on Mondays, Tuesdays, and Thursdays every week and have the option to work from home on Wednesdays and Fridays when the context allows for it.

• Develop the Core Product: You'll have a significant hand in building and refining our user-facing product. Your work will directly impact our users as you ship your contributions to production regularly, ensuring the product's performance, scalability, and robustness. You'll enjoy the freedom to direct your work and share ownership of the product.
• Develop Across the Entire Tech Stack: Craft robust backend systems using technologies like Ruby and Kotlin, and create intuitive frontends with React and Typescript. Your work will bridge server and client sides, making our product more efficient and user-friendly.
• Tackle Complex Challenges: Bring your creativity to resolve challenging technical issues and be involved in every phase of feature development - from concept to implementation and beyond.
• Collaborate Cross-Functionally: Work alongside product managers, designers and other partners. Your collaborative efforts will be essential in delivering impactful results and engaging in the dynamic product development process.
• Gain Customer Insight: Dive into customer experiences to gain valuable insights, driving user engagement and shaping new features. Your work will make our product more engaging and personalized, resonating with our users' needs.
• Professional Growth: Experience personal and professional growth through diverse learning and developmental opportunities within the role.

• Proven Engineering Experience: You bring over 5 years of engineering experience, demonstrating a history of developing world-class product experiences within a team. Your track record shows significant contributions in engineering roles.
• Pragmatic & Business-Oriented: Your focus is on balancing craft, speed, and business impact. You make informed decisions, choosing the right technology based on practical tradeoffs rather than chasing trends.
• Strategic Problem-Solver: You excel at breaking down complex problems into manageable solutions, considering both technical and business implications. Your ability to iterate swiftly on new ideas and adjust your approach with emerging information stands out.
• Skilled in Quality User Interface Creation: You excel in collaboratively creating and sustaining user interfaces that captivate a broad audience, leveraging web technologies including HTML, CSS, TypeScript, and React. Your expertise includes extensive experience in efficiently scaling UIs to accommodate rapid growth and changing demands.
• Familiar with Scaling Systems: You possess a thorough understanding of how different system components, from the user interface to the data model, work together. Your technical skills include working as part of a team to scale and optimize backend systems, adapting effectively to meet increasing user demands.
• Flexible with Technology: Adaptable in learning and using different technologies, you are not bound by any single tool or language. You value practicality and efficiency in your technological choices.
• Empathetic Communicator: You articulate complex technical ideas clearly, both in writing and verbally. In disagreements, you engage thoughtfully, respecting different viewpoints and finding compromise when necessary.
• Team Player: Collaborative by nature, you work effectively with cross-functional teams. Your commitment goes beyond personal achievement, focusing also on the growth and learning of your teammates.
• Focused on Delivery: You prioritize effectively, aligning your work with the team's objectives. You are skilled in managing time and resources, you meet deadlines and work within budgets, while adeptly adjusting to project changes as needed.
• User-Centric: You prioritize users, understanding the impact of your work on their lives. This awareness drives your project choices, recognizing the responsibility that comes with your role.
• Curious and Quick Learner: You are eager to take on new challenges, unphased by managing multiple projects. Your ability to rapidly learn and adapt is essential in our fast-paced environment.
• Startup Mentality: Thriving in the dynamic setting of startup in a changing world, you are self-motivated and action-oriented. You balance short-term achievements with the long-term quality standards critical for our success.

• Technical Expertise: If you're highly skilled in any areas of our tech stack - React, Node.js, TypeScript, Ruby, Kotlin, Postgres, Redis, Elasticsearch, AWS - your expertise will be highly valued.
• Diverse Interests: We appreciate candidates who have passions beyond technology, whether it's in the arts, history, social sciences, or any other field.
• Infrastructure Skills: Experience or a keen interest in the infrastructure aspects of building top-notch software products can be a significant asset.

We're looking for skilled and enthusiastic individuals from diverse backgrounds to join our team. Don't worry if your experience doesn't match all the criteria in the job description. If you love building and are committed to making quality products while sharing our company values, we'd like to hear from you.

At Productboard, we believe in providing you with a comprehensive compensation and benefits package that reflects our commitment to your well-being and professional growth. Here's what you can expect:

• Competitive base salary reflecting your role's value.
• Stock options for company success.
• Robust 401k for long-term financial health.
• Life insurance and disability coverage.
• Best-in-class health benefits with contributions, including a convenient One Medical Membership for quality healthcare.
• Subsidized gym and wellness memberships.
• Commuter benefits for convenience.
• Dedicated mental wellness programs and personal access to Headspace for mindfulness.
• Generous paid time off: 4 weeks vacation + 9 sick days.
• 8-12 weeks of parental leave.
• Annual volunteer day for your chosen causes.
• Daily office lunches catering to your preferences.
• Professional development budget for growth.
• Regular team events to foster camaraderie.

Salary Range: $160,000 - $260,000
The pay range for this job level is a general guideline only.  Multiple factors, such as your location, experience, depth of knowledge, as well as internal equity may be considered in extending an offer.
About Productboard

Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. More than 6,000 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

With offices in San Francisco, Vancouver, Dublin, Brno and Prague, Productboard is backed by leading investors like Tiger Global Management, Dragoneer Investment Group, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures. 

In January 2022, we closed our $125M Series D round, which put us into the Unicorn category of companies, with a valuation of $1.7B.

• Join at the golden startup age - established stability of a Unicorn with space for individual impact
• You'll enjoy an exciting team atmosphere, building a whole new category of software
• You can help change the way that products are built all over the world
• We iterate quickly and decisions are fast. You'll have a voice in what we do and see the impact of your work
• We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
• We are recognized as one of the hottest tech startups on the market today, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on and are regularly recognized for our company culture

Imagine working in a place where everything matters - most importantly, you. At Productboard, values aren't just something we like to talk about, they're something we live and breathe. We believe in creating a work environment where:

• People feel empowered, supported, and included
• Trust and transparency are built into the way we work
• Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

Forming our company values was a group effort, with every employee allowed to contribute. From profit-sharing initiatives, like stock options, to open calendars and communication, we don't waste time on politics or ego. We champion openness by sharing our goals, success, and failures. 

Join colleagues who love what they do and who are invested in their work environment and the future of the company. Help shape our company, culture, and product!

Check out our LinkedIn Life page, Instagram profile, and People of Productboard FB page or listen to our People of Productboard podcast for a real feel of what life is like at Productboard.

Would you recommend working at Productboard as a great place to work? A simple question, but one that says it all. Are your employees satisfied and loyal?  Are they promoters or detractors?
Asking this question to your employees you can find your net promoter score. Score around 30 is considered good and one above 50 is considered excellent. Companies like HubSpot who are heavily invested in company culture have an eNPS score of 83. At Productboard, we scored in our recent eNPS 93. And there are already 400 of us and we have offices all over the world.

Imagine how important the culture is to us when our eNPS is 93. How much leadership cares that we are happy and fully supported. Not only in the job but also in personal aspects of our lives. 

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other biascovered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.