Staff Assistant

• Become part of AAA's established & trusted brand! We've been serving our members for over 100 years
• No Sundays - 37.5 hour work week
• Bi-Weekly Pay - Plus a Monthly Incentive Plan based on your individual performance
• Over 3 weeks of paid time off accrued during the first year
• Complimentary AAA Premier level membership

To the qualified candidate, we offer:

• Convenient Store Hours: Monday - Friday, 8AM to 6PM, and Saturday, 8AM to 3PM
• Competitive hourly rate starting at $21.00/hr., based on experience and location
• Monthly Incentive Plan based on your individual performance
• Comprehensive health benefits package
• Over 3 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match
• Complimentary AAA Premier level membership

What you'll do:

• Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals
• Plan domestic travel vacations (car rentals, hotels, vacation packages, maps, tour books and, triptiks)
• Answer incoming overflow calls for Roadside Assistance during high call volumes
• Lead, guide and direct the daily operations of the Retail Store, including administrative and associate-related issues in the absence of the Retail Manager
• Serve as backup to the cashiers

What we are looking for:

• Have a high school diploma/GED
• Minimum of six (6) months of sales/customer service experience
• Have effective communication skills both written and oral
• Proficient computer skills including the ability to multitask in several websites and programs
• Ability to read maps and geography knowledge a plus

For Pennsylvania employees:

• Ability to successfully complete the On-Line Messenger (OLM) Certification testing within ninety (90) days of receiving system authorization.
• Ability to successfully complete the Basic Agent Services Training course within one year month of hire.
• Ability to successfully complete the Advance Agent Services Training course every two (2) years.

As a Staff Assistant/Team Lead, you will support the Retail Manager to help enhance the customer experience by leading associates to success and promoting our Shared Values culture.
AAA Club Alliance is an exciting place to work. We strive to provide a secure working environment with many opportunities for career advancement.
At AAA, we encourage our team members to grow in their careers by helping to identify their passions and strengths. In addition to hands-on experience, we strive to offer professional development every step of the way.
AAA Club Alliance (ACA) is an equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Sales