St. James Hotel Banquet Captain - Supervisor

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals.

St. James Hotel is seeking a Banquet Captain to join the team. This role is responsible for organizing and supervising banquet servers, bartenders, and house people to ensure all banquet events are executed smoothly and ensure high quality guest service and 100% satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Execute and/or supervise the essential duties & responsibilities of a banquet staff.
• Ensure effectiveness of the staff through communications; coaching, counseling; monitoring and appraising job results; initiating, coordinating, and enforcing systems, policies and procedures; and provide educational and development opportunities.
• Direct operation of department in manager's absence; Acting as an ambassador to client, guests, and vendors.
• Investigate and resolve service complaints to achieve high guest satisfaction and peak staff performance.
• Ensure all banquet spaces are clean and organized; develop, implement, and enforce daily, weekly, and monthly assigned projects.
• Mastery of SJH Point of Sale, Sales & Catering, Inventory Management programs; ring and post billing for events, stock requisition and inventory.
• Maintains staff by assisting in recruitment, selection, orientation, and training employees; maintaining a safe, secure and legal work environment.
• Comply with all Health Code guidelines to guarantee we are handling anything consumed by our guests safely and properly.
• Coordinate activities with all departments to ensure that services are provided in an efficient and timely manner.

Qualified candidates must have a Associate's degree (A.A.) or equivalent from two-year college or technical school and six months to one-year related experience/training in a premier banquet and conference facility; or equivalent combination of education and experience.  Point of Sale, Inventory Management, Sales, Catering systems, and Supervisory experience is a plus.

Candidates should have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form;  Strong proficiency in Microsoft Word, Excel, and internet; Strong verbal, written, and communication skills with attention to detail and interpersonal relationships with guests and employees; Ability to problem solve and prioritize in a fast paced environment; Demonstrate ability to relate to all different types of people and willingness to serve the customers.

The St. James Hotel is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [email protected] or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)