Sr Ux Research Manager - Digital & Delivery

Who we are

Imagine working in a place where continuous improvement and innovation is celebrated and rewarded; where fast-paced, high-impact teams come together to positively drive results for one of the largest & most iconic brands in the world.

As the only rapidly growing retailer, you may know us as your friendly neighborhood store. You probably know our familiar name, have seen our pervasive logo, and have tried our highly sought-after products, such as Slurpee® and Big Bite®.  “Brain Freeze” is a 7-Eleven registered trademark for our 53-year old Slurpee® and with over 77,000 stores globally (more than any other retailer or food service provider), we sell over 14 million a month.

But there’s a lot more to our story and much more left to be written.  We are transforming our business, ensuring we are customer obsessed and digitally enabled to seamlessly link our brick and mortar stores with digital products and services. 

At 7-Eleven the entrepreneurial spirit is in our DNA and has been ever since our inception 90+ years ago. It’s what drove us to invent the convenience industry in 1927 by envisioning how a simple ice dock could provide household staples such as milk and eggs to better serve the needs of our customers.

Today we are redefining convenience and the customer experience in big ways...we are fundamentally changing our culture and we want talented, innovative, customer obsessed, and entrepreneurial people like you to come make history with us. 

How we lead

At 7-Eleven we are guided by our Leadership Principles.

1. Be Customer Obsessed
2. Be Courageous with Your Point of View
3. Challenge the Status Quo
4. Act Like an Entrepreneur
5. Have an “It Can Be Done” Attitude
6. Do the Right Thing
7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

About This Opportunity

Our Vision and Strategy:
In our journey to create unparalleled user experiences, we embrace a strategy that centers around collaborative partnerships, excellence in methodologies, continuous learning and growth, and empowering user-centric design. We believe in harnessing the power of data to drive informed, strategic decision-making. As a leader in our team, you will be at the forefront of this journey, guiding us toward innovative solutions that not only meet but exceed user expectations.
Join us at 7-Eleven, where your expertise and leadership in UX Research will help shape the future of our customer experiences, driving us toward a world where every interaction is remarkable.

Summary:

At 7-Eleven, we recognize that genuinely understanding our users is the key to creating unforgettable experiences in a world of endless choices and rapidly evolving technology. As a Senior UX Research Manager, you will play a pivotal role in unraveling the intricacies of user behavior and preferences, guiding your team in unlocking the secrets to extraordinary user interactions. You will champion embedding a company-wide user-centric mindset in all aspects of our business beyond individual projects.
We are looking for a seasoned professional to lead our UX Research team who can embody our vision of fostering collaborative partnerships, achieving excellence in research methodologies, encouraging continuous learning and growth, and empowering user-centric design through data-informed decision-making.

Key Responsibilities and Duties:

• Lead research efforts from initial exploration to post-launch analysis, collaborating with product managers and engineers to integrate findings into the product lifecycle.
• Mentor and lead the UX research team, promoting a culture of excellence and collaboration and organizing regular training and workshops to update their skills with current UX research trends.
• Deliver impactful insights that inform both strategic and tactical product and design decisions.
• Champion a learning-oriented environment, encouraging feedback and professional growth among team members.
• Innovate and refine UX research methodologies, integrating approaches like competitive benchmarking, heuristic analysis, and think-aloud usability testing.
• Collaborating closely with stakeholders ensures alignment between user needs, expectations, and product visions and goals.

Qualifications and Skills:

• The ideal candidate should have a minimum of 10 years of experience in UX research, with a proven track record in integrating user research into product designs.
• The candidate must possess at least four years of management experience and showcase leadership, mentoring, and career development abilities for UX researchers.
• The individual possesses proficiency in quantitative and qualitative research methods, has a strong understanding of statistical experimental design, and is familiar with techniques such as conjoint analysis, Kano model analysis, and other statistical analysis methods.
• A strong dedication to designing with user needs in mind while also understanding the goals of both the customer and the team.
• The individual possesses strong communication and leadership skills, adept at guiding team growth and fostering effective cross-departmental collaboration.
• We prefer candidates with a degree in Human Factors, HCI, Experimental Psychology, Information Science, or Computer Science, but we will also consider equivalent experience.
• Industry-standard qualifications or certifications in UX Research are a plus, as is experience with the Lean UX framework and working in a Retail/e-commerce environment.
• This role is on-site in Irving, TX.