Address
Form of workJob Description
We are Viskase!Viskase is a global market leader in our industry and offers a full range of Best-in-Class food packaging solutions and services, providing an exceptionally comprehensive casings portfolio of artificial casing and service solutions. We have been revolutionizing the meat processing industry for over 100 years. In fact, we make 30% of the world’s hot dog casings!We have a global footprint and operate 11 manufacturing facilities and 9 sales offices throughout the US, Canada, Mexico, Germany, France, Italy, Brazil, Poland, and Philippines.We are dedicated to improving processes for our customers through innovation, are environmentally conscious, use sustainable resources and are committed to positive change.This role is remotely-based. Ideal candidate is located near a major airport.Position OverviewWe are searching for a Sr. Technical Services Rep to serve as first point of contact and the go-to resource for our casings customers for order escalations and production process concerns. You will provide technical support and consult customers on recommendations for corrective actions while collaborating internally with RD, Sales, and Quality to identify remedies. We are looking for someone who loves to travel, as in this role, you will travel to customer sites to troubleshoot equipment and processes and determine root cause. Your technical expertise, lab and manufacturing experience will give you the right foundation and skillset to be successful. Ideal candidate will have experience writing technical reports, building and expanding customer relationships and has strong follow up skills. This is a fantastic opportunity with a growth path into technical sales.ExpectationsProvide technical support/assistance to customers using Viskase casings at onsite customer locations.Create and provide technical reports.Expand Viskase sales by driving and offering new or additional products to customers that meet the customers’ needs.Travel to customer sites in the field as needed.Troubleshoots and recommends production process improvements.Ensures timely follow-up and resolution of customer concerns or complaints.Education and ExperienceBachelor’s preferably in Meat Science, Food Science or Animal Science or relatedAt least 5 + years meat processing or food processing industry (or related experience), ideally including casings or food packaging.Works well autonomously with little direction.Assertive and people-oriented, strong influencer of othersArticulate with strengths in building relationships.Technical consultant to customersTravel Expectations 60-80%Thank you for your interest and consideration of a position with Viskase!www.Viskase.comViskase Companies Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
