Sr. Technical Learning Lead - Retail (Remote)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

In a time of unprecedented expansion, we are seeking a Senior Enablement Lead to join our team. In this position, you will play a crucial role in ensuring the success and efficiency our Retail store operations partners. Your mission is to create, implement and facilitate comprehensive technical training programs for Retail employees—focusing on content, engagement, assessment, relationship management and ongoing support. The successful candidate will be an expert in retail training and development, plus a strong leader with exceptional interpersonal skills and the ability to influence, engage, coach and inspire. You should also have the flexibility for frequent travel across the retail field.

A day on the job looks like this:

• Design, implement and facilitate comprehensive technical training programs for the Retail division, focusing on technical and hard-skill development, such as proficiency in sales and service, inventory management, visual merchandising and other areas for optimal performance in retail store operations
• Designing training materials, including manuals, presentations and e-learning modules, to ensure effective learning outcomes
• Conducting regular training sessions for new hires and existing staff to enhance their skills and knowledge in alignment with company goals
• Collaborating with key department stakeholders to identify specific training needs and tailor programs accordingly
• Evaluating training effectiveness through assessments, feedback and performance metrics, making necessary adjustments for continuous improvement

Got the skills and experience? Here’s what we’re looking for:

• 7+ years of HR experience in Technical Training and/or Technical Enablement, required in Retail setting
• Proven experience in retail learning and development, with a focus on designing and implementing a variety of impactful learning experiences
• Strong knowledge of retail operations, including but not limited to customer service principles, sales techniques, and operational systems
• Demonstrated ability to create effective training materials and adapt content to different learning styles
• Must have professional facilitator skills to engage audience and course correct when needed
• Ability to travel up to 75% of work week

And here’s our end of the bargain!

• Salary: $100,000-$115,000 with an annual bonus of up to 10%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

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