Sr Relationship Banker

Position Title
Sr Relationship Banker
Location
24235 Novi Rd (Novi, MI)
Job Summary
The branch sales specialist who will leverage extensive knowledge in banking (products and services), investments and lending to help customers achieve their financial goals. Senior Relationship Bankers will hold applicable investment and mortgage licensing, have proven success in Retail Banking consultative sales, and play a significant role in the branch sales execution while maintaining strong operational standards. This position will act as a mentor for others within the retail branches, as individuals in this position have a higher skill set in sales. Position is responsible for being a role model for Flagstar Bank's customer-centric culture, while embracing diversity and maintaining ethics and integrity.
Job Responsibilities:

• Meet and exceed sales goals by working with customers to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customer's needs are met by partnering with the appropriate specialist (FC, MLO, etc.) to serve the customer's mortgage and investment needs. Conduct proactive outbound phone calls, conduct Flagstar@Work events, actively participate in community events, and help to lead call night activities for the market to help drive loans and investments. Responsible to establish and maintain referral sources and CIO (centers of influence) that would drive business. This may include participation in 'Call Nights'.
• Maintain operational standards including balancing cash drawers at the end of each shift, processing CTR reports and transactions, and opening and closing procedures of the branch. May also include ATM and vault balancing, opening and closing procedures of the branch, etc. Acquire and maintain up-to-date knowledge of applicable policies, procedures, guidelines and bank operating systems.
• (10% of time) Customer Relations/Satisfaction: Process Transactions/Customer Service. Greet customers and ask questions to determine their needs. Process financial transactions (cash and non-cash bank transactions, balance inquiries, cashier's checks, money orders, cash advances with credit cards, etc.) in an accurate and efficient manner in accordance with operational and regulatory guidelines. Assist with customer questions and/or issues relating to their accounts.
• 4+ years of previous retail banking experience where defined sales goals and accountabilities were routinely met or exceeded.
• Life, Health, Series 6/63 licenses, and NMLS registration
• HS Diploma, GED or Foreign Equivalent
• Proven customer service skills and the ability to resolve problems and prevent customer dissatisfaction
• Demonstrated computer proficiency
• Desire and willingness to call on prospects and existing clients for sales opportunities.
• Proven track record of exceeding goal expectations by exemplifying appropriate behaviors and values.
• Strong listening, verbal and written communication skills
• Demonstrated ability to work well in a team environment
• Demonstrated ability to follow company policies, guidelines and procedures
• Strong attention to detail and ability to multi-task
• Demonstrated ability to maintain confidentiality using tact and diplomacy
• Maintain professional dress attire and demeanor
• Ability to work branch hours, including weekends and some evenings