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Form of workThe Team: Are you passionate about kitchen and retail operations? The Amazon Fresh Core Processes team is looking for a Sr. Program Manager that wants to join an ambitious and driven team that is changing the landscape of retail. Please note this role will be based out of Seattle, WA and includes ~25% travel to Amazon Fresh Stores nationwide.
The Role: As Sr. Program Manager on the Core Process team, you are the glue bringing together cross-functional teams to deliver efficient, accurate, and simplified field processes for store teams to deliver an exceptional shopping experience. In this role, you will partner across multiple teams to bring in-store Kitchen Operations to life.
You will own the strategy, development, and deployment for in-store Kitchen Operations and processes. Our ideal candidate will work back from core customer needs to develop new standard operating processes that improve efficiencies, drive profitability and customer loyalty. You will consistently work with external and internal stakeholder teams including culinary, in-stock, supply chain, food safety, finance, and the store teams that you will serve. You will use data to track the effectiveness of your programs as well as areas of opportunity for further training or process innovation.
Key job responsibilities
• Drive the expansion, improvement, and simplification of signage and merchandising processes within Amazon Fresh Stores
• Innovate on behalf of your customer by identifying and building solutions to reduce labor hours, improve associate efficiency, and improve executional accuracy
• Work side by side with store teams to test new initiatives and to understand pain points
• Develop, test, and roll out new store processes and SOPs
• Improve and integrate new associate tools and tech that enable field ops success
• Create and monitor metrics to demonstrate progress towards goals, provide new insights, develop business cases, and allow for regular updates to senior leadership
• Monitor store's compliance and progress on key performance indicators. Assess data to make decisions on process iterations
• Champion these store programs and develop training to allow your programs to scale
• Regularly create detailed written updates and progress toward program goals up to a director and vice president audience
• Manage cross-functional project teams while collaborating with key internal and external stakeholders to improve processes and communication mechanisms
• Build respect and credibility with individual contributors, stakeholders, management peers, and executives
• Spend ~25% of your time in the field launching, supervising, and iterating on new/improved processes
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of Retail Operations leadership experience (including 2+ years of Grocery retail experience)
- 3+ years of experience using Microsoft Excel
- 3+ years of experience successfully managing priorities and resources for customer-experience-driven project/program teams
- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment
- Strong verbal and written communication skills
- Self-motivated, able to work both independently and collaboratively within a team
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Familiarity with business process improvement documentation and demonstrated experience engaging and influencing key stakeholders including retail field leadership
- Ability to work with technical and non-technical business owners to overcome obstacles and deliver results
- Six Sigma, Kaizen, Agile, or other Process Improvement methodologies
- Knowledge in SQL
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.
