Sr. Network and Telephony Manager

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Crossroads is a leading addiction treatment provider of outpatient medication-assisted treatment (MAT). We treat patients with opioid use disorder (OUD) using medications such as methadone and suboxone/ buprenorphine. We pride ourselves in supporting our patients' medical and personal recoveries from substance use disorder. Starting our fight against the opioid addiction crisis in 2005, Crossroads has remained physician led and patient focused as we've grown to 100+ clinics across nine states. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.
This is a corporate Network/IT toolbelt manager position. We want someone that has worked in that type of role previously. We are not looking for large telecom carrier experience.
Candidates need leadership experience in the below:

• Experience working in an IT department designing, implementing (installing) and maintaining network infrastructure including LAN, WAN, wireless networks.
• Experience managing the organization's telephony systems, including PBX, VoIP, and unified communications.
• Experience managing IT/Network department budgets, tracking expenses, managing vendors/contractors.

Day in the Life:

• Design, implement, and maintain the organization's network infrastructure, including LAN, WAN, wireless networks.
• Oversee the organization's telephony systems, including PBX, VoIP, and unified communications.
• Works with IT and internal and external business partners to ensure that security and reliability is part of the evaluation, selection, installation and configuration process of hardware and software.
• Analyzes and makes recommendations to improve network/telephony, systems and applications.
• Maintain accurate Network and Telephony documentation.
• Assists in responding to audits, penetration tests and vulnerability assessments.
• Work with internal and external teams in generating regular reports on Network and Telephony performance, security, and capacity planning.
• Develop and maintain disaster recovery plans for Network and Telephony systems.
• Works in partnership with IT peers, management, vendors, and business units to provide highly reliable, secure, and cost-effective Network and Telephony services.
• Manage budgets, track expenses, and make cost-effective recommendations.
• Other relevant duties as assigned.

Education and/or Experience:

• 6-8 years of leadership experience working in an enterprise environment or a large scale, high-availability IT operation with 24/7/365 accountability.
• Technical expertise in networking to include network security products (hardware and software) VPN, switching, routing, firewall, network monitoring, intrusion detection, wireless, security, cloud, IoT.
• Experience with network design/architecture.
• Strong knowledge of networking protocols, hardware, and software.
• Advanced knowledge of on-premise PBX, VoIP and cloud-based telephony solutions.
• BS or MS in IT related field a plus.
• Network certifications (Net+, Sec+, CCNA) or relevant telephony certifications preferred.

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options including a match program with no vesture period
• Annual Continuing Education Allowance (in related field)
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health day
• Calm subscription for all employees