AddressA Senior Sales Manager generates maximum sales efficiencies, while maintaining or exceeding targeted net sales volume. Develops a Sales force of Sales Managers, Sales Leaders (TO/Closers) and Sales Executives to obtain maximum sales volume. Must promote and support all aspects of the branded Hilton Grand Vacations (HGV) and Hilton Club culture. Supervises and handles all aspects of the Sales team through coaching, modeling and reinforcing effective sales and customer service practices, behaviors and results. Must maintain a professional and personal image that upholds the HGV standards of integrity, quality and service to customers.
Additional Responsibilities Include:
- Support the Senior DOS/SVP by challenging the way things have always been done; looking at problems, processes and solutions in new ways; and identifying novel solutions to old problems by trying new methods and technologies. This includes enhancing business results, the customer experience, improving efficiencies, increased cash down payment at the point of sale, etc.
- Exceed the set monthly volume/VPG production for the Sales Team
- Lead the Sales floor activities to ensure accurate coverage and staffing levels at all times
- Assess the inventory and needs of the Sales floor proactively to achieve maximum efficiencies
- Participates in the recruitment activities including selection and hiring, supervision, evaluation, coaching, counseling, training and motivating of the Sales Team in partnership with Talent Acquisition & Human Resources.
- Responsible for coordination of all new hire Sales classes and training. Partners with Regional Sales Training Manager & Talent Development to provide elite training initiatives.
- Lead/coordinate ongoing Sales Training for SEs when vital and helps to develop monthly training calendar (along with Sales Manager and Regional Sales Training Manager).
- Coordinate with Sales Manager and Training Manager to conduct rides and reviews with Sales Executives.
- Conducts motivational, meaningful morning sales meetings.
- Handles the Sales Team and holds them accountable for adherence to policies and procedures. Ensures SOPs/ line rules are in place, communicated and adhered too consistently.
- Ensures that all new contracts and worksheets are completed properly and processed according to current policy.
