Sr. Manager, Quoting Applications Team Lead

Position Mission/Summary 
This role will manage the team that is responsible for supporting, maintaining, and providing business ownership over the Aetna Quoting Center (AQC) & Configure, Price, Quote (CPQ) applications. The role will execute on organizational-level strategy and operational objectives while simultaneously ensuring integrity of these applications. This role is instrumental in driving successful stability, efficacy, and compliant quoting through to benefit administration. The individual in this role will foster a continuous improvement environment, clearly define application objectives, and align staff to meet organizational goals. The individual in this role will be able to lead complex projects with notable complexity, significant resource requirements and/or moderate risk with business area implications. 

Responsibilities 

• [GROW] Provide strategic leadership by implementing application strategies, assessing application & workflow performance, defining application objectives, and aligning to organizational goals. Accountable for application governance workgroups, team check-ins, standard work documentation, and maintaining team-level operational integrity. Lead complex projects with significant resource requirements and business area implications. 
• [DELIVER] Effectively communicate application strategies, goals, and progress to executive leadership through presentation skills and ability to distill complex information. Maintain application roadmaps and dashboards for line of sight. Manage stakeholder and cross-functional relationships through effective collaboration and communication. Define team-level SLAs and develop methodologies to monitor performance ensuring successful results. Proactively analyze application and/or process performance to mitigate risks.    
• [ENHANCE] Lead team in gathering of, and analysis of, internal metrics to drive optimal results. Work with both team members and leadership on improvement opportunities. Debrief metrics with leadership on monthly basis. Develop and execute on strategies for streamlining processes. 
• [CREATE] Act as a thought leader for team and colleagues across PD&I. Drive a culture of purpose, growth, and development by providing guidance and mentorship. Promote high levels of employee engagement.  
• [POWER] Foster a work environment emblematic of the Heart at Work behaviors.

Skills 

• [BUSINESS ACUMEN] Strategic understanding of the intricacies of the business landscape, with ability to factor industry trends into decision-making. Ability to align departmental initiatives to broader organizational goals. 
• [RESOURCE MANAGEMENT] Previous managerial experience required. Ability to effectively allocate staff, optimizing personnel, to meet organizational objectives and other large-scale projects. 
• [EMPLOYEE DEVELOPMENT] Strong leadership capabilities to coach, mentor, and develop team members. Promote a culture of growth, well-being, and a high-performing team.  
• [CUSTOMER/COLLEAGUE ORIENTED] Ability to build strong relationships with internal and external colleagues, leveraging these relationships to enhance departmental and organizational outcomes. 
• [GROWTH MINDSET] Ability to adapt to changing circumstances, navigate ambiguity, and make informed decisions in dynamic environments. Proactive in the pursuit of opportunities for sustainable growth, innovation, and expansion. 
• [SIMPLIFICATION] A strong commitment to the simplification of complex processes contributing to organizational goals.  

• [LEADS CHANGE] Guides and inspires a culture of innovation by developing new strategies, technologies, and processes. 
• [STRATEGIC THINKING] Skilled at data analysis to enable informed decisions within the context of the broader organization. Ability to identify challenges, opportunities, and/or trends which factor into the long-term success of the organization. 
• [PROJECT MANAGEMENT] Fluent in project management methodologies. Comfortable overseeing and leading large projects with significant resource requirements.
• [COLLABORATION] Orchestrates seamless high-level cross-functional collaboration with teams, leaders, and stakeholders. 
• [PRESENTATION SKILLS] Exceptional presentation skills and ability to engage with key stakeholders, including market and enterprise leadership. Ability to convey complex information through compelling presentations to diverse audiences. 
• [INFLUENCING] Ability to influence at an enterprise level, gaining support for organizational strategies and initiatives, as well as seeking feedback from key stakeholders and decision-makers. 
• [DESKTOP TOOLS & DATA ANALYSIS] Highly proficient in desktop tools, including Microsoft applications and Quickbase. Ability to support data analysis techniques to derive actionable insights and informed decision-making.