Sr Manager, Ecommerce Product Management

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Product Managers at T-Mobile are innovators, strategists, analysts, and customer evangelists who guide Digital product development from conception to launch. Working in close collaboration with Engineers, Designers, Researchers, Marketers, and Business teams, the Digital Product Manager aligns priorities and drives a software development roadmap that will ultimately transform how we do business at T-Mobile.
The Senior Manager of Product Management, Commerce will lead a team of Product Managers specifically passionate about transforming the journey for how customers learn about and purchase T-Mobile products and services across touchpoints with our brand. They are the authorities in selling products at the intersection of the wireless industry and digital world.
Familiarity with operating in a highly matrixed organization where leadership is defined by influence and not just ownership is a requirement. The Senior Manager of Product Management, Commerce will understand T-Mobile’s strategic competitive edge and deliver products that are recognized as best in the industry.
The Senior Manager is also responsible for hiring and retaining a successful team of Product Managers / Owners, and Managers to support products and platforms.

Job Responsibilities:

• Works in collaboration with Director, peers and team to develop strategy, plan, goals (outcomes) for their scope of business.
• Drive cross-functional alignments with various teams including Engineering, Design, Research, Marketing and various business teams to understand current product experiences, identifies areas of opportunity and prioritize feature development.
• Maintains current understanding of the telecom industry and ecommerce. Assesses how trends impact the roadmap or build opportunity for innovation of the products. Collaborates with partners and vendors in analyzing the potential impacts and incorporates analyses into product process.
• Sr. Manager may also own lifecycle management of multiple Commerce Products. The responsibilities include crafting, managing, maintaining, and presenting product vision and strategy.
  Development of Reasons for product development and owns the product vision and strategy.
• Develops organizational change and regularly cascades Vision, Strategy to set goals with corporate priorities from executives to direct reports.
• Regularly provides review and mentorship to Product Management team on execution related responsibilities.
• Drives accountability, from both T-Mobile and vendors regarding implementation, service levels and adherence to T-Mobile’s contractual terms.
• Ensures Product Team follows enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.
• Coordinates activities/communication between internal teams and vendors. Partners with leadership to help resolve back-office budget for projects, products, and areas of improvement on cost savings and service quality.
• Assists direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered.
• Collaborates and gives creation of development plans for each direct report and builds leadership opportunities for direct reports.
• Builds, communicates, and monitors formal performance improvement plan (PIP) when vital and appropriate.
• Provides regular, timely mentoring lateral (peer) and upward feedback. Develop culture in team to enable regular, timely, constructive upward feedback.

Education:

• Master's/Advanced Degree In Business Administration or equivalent experience required.

Work Experience:

Required:

• 10+ years of relevant Product Management experience in an agile product development environment required.
• 4+ years’ experience leading teams of 5 or more resources in direct reporting relationship in Product Management organization required.

Preferred:

• 1+ years of Product Management work on customer facing commerce/selling experiences.

Knowledge, Skills and Abilities:

• Product Lifecycle Management Experience in delivering large and sophisticated business/technology initiatives. (Required)
• Communication Proven ability to communicate with Leadership optimally, while employing a high degree of teamwork and influence.
  Excellent written and verbal communication skills with ability to present sophisticated technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders.
  (Required)
• Business Analytics Strong analytical skills with demonstrated ability to
  identify/analyze/synthesize product use data.
  (Required)
• Agile Project Management Experience with Agile backlog/project management tools.
  (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Washington Pay Range : $182,700.00 - $247,200.00 The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile’s amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
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T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.