Address
Form of workJob Description
The candidate selected for this role will be part of the Technology Operations Reliability team. The Reliability team supports observability and developer productivity platforms at T. Rowe Price. The Sr. Jira Administrator will be responsible for supporting and maintaining Atlassian cloud products, such as Jira Software, Jira Service Management, OpsGenie, Automation and Access.
Responsibilities
" Support integration with Jira Software and Jira Service Management via API and marketplace add-ons
" Automating manual platform management processes through scripting or programming
" Coordinating enterprise-wide outreach and reporting efforts as part of platform governance responsibilities
" Supporting and troubleshooting Jira Server running on windows server and Atlassian Cloud products
" Evaluate the use and integration of third-party add-ons
" Coordinating and collaboration with users of the platform
" Develop training and documentation materials
Experience
General
" Familiar with Agile and Kanban development frameworks and project management
" Ability to troubleshoot and analyze complex issues to provide comprehensive solutions
" Able to demonstrate experience supporting technical users and conduct requirements analysis
" Can work independently with minimal guidance & oversight
" Experience with IT Service Management and familiarity Incident & Problem management
Required Technical Expertise
" 3-5 years experience managing and configuring Atlassian products (Jira Software, Jira Service Manager, Jira Automation)
" Experience with Atlassian Marketplace add-ons such as Zephyr Automated Test Suite and ScriptRunner
" Demonstrated proficiency with scripting and automation (bash, python, other programming languages)
Preferred Technical Experience
" Experience automating manual tasks
" Experience with Agile processes and other tools in the space (Rally, Trello)
" Experience with identity management, SSO, and license management
" Experience supporting custom and third-party software integrations into a SaaS platform via API
" Experience with large platform migration efforts
Responsibilities
" Support integration with Jira Software and Jira Service Management via API and marketplace add-ons
" Automating manual platform management processes through scripting or programming
" Coordinating enterprise-wide outreach and reporting efforts as part of platform governance responsibilities
" Supporting and troubleshooting Jira Server running on windows server and Atlassian Cloud products
" Evaluate the use and integration of third-party add-ons
" Coordinating and collaboration with users of the platform
" Develop training and documentation materials
Experience
General
" Familiar with Agile and Kanban development frameworks and project management
" Ability to troubleshoot and analyze complex issues to provide comprehensive solutions
" Able to demonstrate experience supporting technical users and conduct requirements analysis
" Can work independently with minimal guidance & oversight
" Experience with IT Service Management and familiarity Incident & Problem management
Required Technical Expertise
" 3-5 years experience managing and configuring Atlassian products (Jira Software, Jira Service Manager, Jira Automation)
" Experience with Atlassian Marketplace add-ons such as Zephyr Automated Test Suite and ScriptRunner
" Demonstrated proficiency with scripting and automation (bash, python, other programming languages)
Preferred Technical Experience
" Experience automating manual tasks
" Experience with Agile processes and other tools in the space (Rally, Trello)
" Experience with identity management, SSO, and license management
" Experience supporting custom and third-party software integrations into a SaaS platform via API
" Experience with large platform migration efforts
