Sr. It Software Engineer

Scope of Position

The Senior IT Software Engineer is responsible for managing Dynamics 365 CE Field Service, ideal candidate possesses, strong technical expertise in configuring, customizing, and supporting the platform. This role will play a key role in current implementation and further enhancing the application with solutions to meet our organizations business needs. The key aspect of the role is to work with functional leads and business analysts to gather requirements for translating to technical design and delivery in meeting the business goals.

Responsibilities

• Drive design, development, and deployment of Dynamics 365 Field Service ongoing implementation & enhancements
• Analyze Business Requirements: Collaborate with business analysts and cross-function ERP IT teams, following the DevOps process to deliver a solution
• Customize and configure business processes, including entities, forms, workflows, and business rules.
• Develop and deploy custom plugins, workflows, Power Automate Flows, and scripts to extend the functionality of Dynamics 365 Field Service.
• Participate in cross-functional design for integrations between Dynamics 365 Field Service and other systems, such as Salesforce, FinOps, and third-party applications.
• Create and maintain documentation, including technical design specifications, architectural guidelines, and best practices of the D365 Field Service application
• Stay Up-to-Date with Industry Trends: Continuously stay informed about the latest updates and trends in field service management and Microsoft Dynamics 365 Field Service. Proactively identify opportunities for system optimization and recommend improvements
• Manage the ongoing support, maintenance, and new features of the D365 Field Service application with software updates

Qualifications

• Bachelor's degree in Computer Science, Information Systems or a related field
• Minimum of 4-6 years of experience as a Field Service Technical analyst/developer
• Knowledge of configuring and customizing Microsoft Dynamics 365 Field Service and Mobile app
• Proficient with Power Platform Apps, Automate flow to extend Dynamics 365 Field Service
• Experience working with or integrating with 3rd party service applications using APIs, web Services, and middleware
• Experience working with Microsoft Dynamics 365 Field Service integrated with FinOps is a plus
• Energetic personality who excels in collaboration and teamwork