Sr Graphic Designer Digital & Loyalty

Job Description

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

Hybrid Position:

This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 1-5 days a week as determined by leadership and based on business needs.

Fully Remote Position:

This position is considered to be Fully Remote and work is done from another location outside of Phoenix Home Office (within the United States). Associates that are considered to be Fully Remote do not have a work space at Phoenix Home Office and can expect to be asked to travel to Phoenix Home Office several times a year [or more], based on business needs and in partnership with leadership. Associates that are considered to be Fully Remote will acknowledge the “Remote Work Agreement” upon hire.  

Senior Graphic Designer, Digital & Loyalty

We are a small, fast-paced internal Creative Team who aims to be a highly strategic and innovative group that consistently demonstrates leadership and innovation in our work. We strive to gain the trust and respect of our business partners through our ability to deliver exceptional results, with a focus on creativity, agility and collaboration.

Our goal is to evolve into a revered in-house resource for our clients, providing them with cutting-edge solutions that drive exceptional results and leave a lasting impact on their business and our pet parents. We have a vision to ultimately aspire to be a driving force in the industry, setting the standard for excellence and inspiring others to follow our lead.

You design with passion and energy. You are detail-oriented with an eye for the best aesthetic design. You have a full understanding of the relationship between words and design and have a pulse on creative trends. You have a strong knowledge of the digital landscape and you also have a decent understanding of print production.

You are a talented storyteller. You’re a Sr Graphic Designer with creative passion who has proven experience working with fellow designers, copywriters and project managers to concept and execute creatively and strategically sound campaigns. You can juggle multiple projects while still outputting impressive work quickly.

You're a highly collaborative team player who is always coming up with a creative solution to the problems at hand. You’re open to feedback and able to take direction and adapt with a positive attitude. You welcome constructive criticism with a growth mindset, always seeking to improve yourself and the work. You are reliable, responsible, and flexible to the situations thrown your way. You’re an effective communicator and not afraid to speak up or provide new ideas. You have in-depth experience, knowledge & skills in digital mediums, animation and an understanding of how UX plays into digital design.

You create work through a strategic and critical thinking filter. You understand the vision while always focusing on pet parents and business needs first and foremost. You are consistent to deliver more than just a nice design—your design decisions are thoughtful, strategic and on brand. You’re always prepared to articulate the reasons “why” the creative decisions were made. You can proactively troubleshoot, and self-edit to create a curated point of view.

You are organized and always on time. You juggle and multi-task with the best of them. You work efficiently in a fast-paced environment with tight deadlines. You are detail-oriented, and you never sacrifice quality. You are relentless in your ability to meet deadlines, understand and question briefs, and you always seek to understand the ongoing creative direction coming from leadership. You’re familiar with project management software, and you thrive to follow a solid process.

You’re a highly versatile creative and you have a range of skill sets to show for it. You’re fluent in the Figma, XD, Adobe Creative Suite and MS Office applications on a Mac Platform. Must also have a little production experience with print and digital. You’re a wizard at engaging animations and you’re always looking to self-teach yourself new skills, never waiting for someone else to teach you or ask you to learn.

You are proactive and get things moving. You consistently create innovative work that's engaging and energetic. You have a strong drive to always improve, take ownership of projects, and you can create amazing work with minimal oversight. You are a proactive team member with a solid point of view. Your enthusiasm is contagious and you love to work quickly, always challenging yourself and others.

You love pets! You’d do anything for pets and pet parents. You want Petsmart to thrive and you’ll do what it takes with great enthusiasm for the business.

Who do you report to?

Creative Senior Manager, Digital & Loyalty

Responsibilities

• Concept, design, and execute for all digital and loyalty intiatives across multiple platforms including but not limited to: web/app, emails, social media, digital display, some brand packaging and print with opportunities to work on higher level initiatives.
• Carry out Visual Design Strategy through PetSmart’s brand identity and Loyalty program guidelines to execute engaging creative.
• Work collaboratively with fellow team members and clients to produce creatively sound solutions.
• Be a trustworthy and reliable teammate.
• Be super quick on your feet, thrive under tight deadlines and high-pressure situations to produce amazing work that is consistently on-brand.
• Proactively and bravely provide insight to new technology and design trends.
• Create and manage all-sized projects and prioritize multiple requests at any given time. Strive to hit all deadlines, beating them wins you bonus points!
• Build strong relationships, effectively communicating with other designers, CDs, VP, project managers as well as clients.
• Present/sell your work while clearly addressing the creative reasons for your design decisions.
• Demonstrate advanced understanding of the creative objectives and needs of internal clients.
• Own your work from start to finish, know every facet of the Petsmart Loyalty program and have a deep desire to drive more engagement and loyalty member acquisitions.

• Handle post-production photography work as needed. Have a good grasp on how photography works into your design through choosing the right shot, cropping for the space and telling the best possible story.

• Contribute to all stages of creative process: from concept, through execution and some production, to delivery of final files.
• Proactively bring new and well-designed ideas to the forefront to elevate and expand our brand message.

• Ideate and execute with little oversight and iterate on your work based on feedback from creative leadership and stakeholders. Options win!
• Understand communication to your peers, your manager and Creative Ops is a mandate for success.

Required Skills and Experience

• Sr Graphic Designer/Art Director with 6+ years professional design experience
• BS/BA in graphic design or related field. Not required, but preferred. Your experience, energy, passion, collaboration and portfolio are what we’re most focused on.
• Well versed in industry-standard creative applications: Figma, XD, Adobe Creative Suite and MS Office applications. Some experience in print & production is a plus.
• Must have an amazing portfolio that shows extreme talent in typography, animation, layout, use of photography and color, and exceptional creativity across all platforms. Must have impressive animation skills.
• Strong organizational and time-management skills. Meet commitments and demonstrate excellent follow-through.
• Ability to present to others and sell an idea. Possess the courage to take on more challenges and present your work to others.
• Exhibit professionalism, flexibility and composure under stressful situations.
• Strategic and critical thinker with strong problem-solving skills.
• Self-motivated, proactive individual with a positive, energetic attitude.
• Ability to take feedback and act upon it with urgency and positivity.
• Experience working with Brand Guidelines and Creative Briefs.

Location: Can be remote

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #LifeAtPetSmart here: https://www.lifeatpetsmart.com/life-at-petsmart/
• Check out Associate stories and share in some celebrations at PetSmart: https://www.blog.lifeatpetsmart.com/
• Explore PetSmart Benefits here: https://benefits.petsmart.com/
• If you don't already live in the Phoenix area here's a guide to the area:  Welcome to Phoenix Guide

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.