Sr Field Service Engineer

Work with The Detection Group's sales team, technical support, field engineering teams, and customer's IT and operations staff to install, configure, and provision The Detection Group's Trident System.
A cloud-based wireless water leak detection and notification system. Also, work with the IoT/network equipment that enables the cloud-based system. Maintain positive customer relationships to help follow sales to customers across several locations. Most of the work (60%) will be performed at customer locations, typically on-site and frequently alone.
This position requires regular overnight travel (i.e., stay overnight at a hotel) up to 10 nights per month. Some of this will involve air travel, usually during evenings or weekends. Occasionally, work will be required at customer locations during nights and weekends.
This position requires overnight travel (i.e., stay overnight at a hotel) on recurring basis - up to 10 nights per month. Some of this will involve air travel, usually during evenings or weekends. Occasionally, work will be required at customer locations during nights and weekends.
Responsibilities include:

• Install and commission The Detection Group's cloud-based water leak detection and notification system, based on guidance from the Field Service Manager
• Guide and supervise Field Service Technicians and Field Service Engineers when present at a customer location.
• Identify opportunities to sell to customers additional IoT water leak detection system equipment to improve system coverage.
• Troubleshoot and resolve networking, RF, and other technical issues, working with The Detection Group's headquarters based technical support teams, and with customer engineering, IT, and operations staff.
• Assist Field Service Technicians and Field Service Engineers in resolving difficult networking, RF, and other technical issues, working with The Detection Group's product management and HQ engineering teams.
• Communicate clearly and frequently with sales, product management and senior management related to job/customer/prospect status.
• Other duties as assigned.

Experience and Qualifications - Required

• Ability to communicate clearly via phone, email, and in-person; ability to work on a laptop computer and tablet; ability to mentor junior staff, including Field Service Technicians and Field Service Engineers
• Detail-oriented and punctual
• Demonstrates ability to meet deadlines and to track progress against task completion using online or web-based systems in a multitasking environment.
• Demonstrated ability to navigate, troubleshoot, triage, and resolve networking, RF, IP, and other technical issues to work with headquarters-based technical support, engineering teams, and customer engineering staff.
• Demonstrated ability to patiently yet persistently deal with nuanced technical issues and unforeseen obstacles at customer locations while interacting in real-time with customer engineers and other staff
• Experience with or ability to learn basic internetworking/Wi-Fi/IP and RF technical concepts related to configuring and provisioning Wi-Fi and IP networks.
• Previous experience configuring and provisioning RF, LAN, and WAN-based systems at customer locations - e.g., wireless communication systems, IoT systems, Wi-Fi systems, telecommunication systems
• Previous experience using RF and Wi-Fi network diagnostic tools and testing devices.
• Proficiency in Microsoft Office Applications, including Word, Excel, PowerPoint, and Outlook
• Proficiency with web-based applications on a computer and as apps on a mobile device. E.g., CRM systems, scheduling and job tracking systems, expense reporting systems, ERP systems, and billing systems.
• Technical studies and at least an AA-level college degree or professional certificate earned post-high school, configuring and provisioning cloud, LAN, WAN, RF, or telecommunications systems.
• Clean driving record with valid driver's license - without restrictions other than corrective lenses
• Ownership of a personal vehicle for driving to customer locations (mileage reimbursement provided according to IRS guidelines)
• Available to travel for Trident System installations for periods equal to 10 working days at a time.
• Resides in a centrally based location close to TDG's customer base and within 25 miles on an international airport.

Experience and Qualifications - Desirable

• Bachelor's degree in engineering, telecommunications, data science, computer science, or information technology
• Ability to write or speak Spanish
• Previous experience configuring, provisioning, and installing IoT or enterprise networking systems in large office buildings and working with building engineers and other staff.
• Previous experience supervising or managing Field Service Technicians and/or Field Service Engineers working at customer locations.
• Bachelors' degree in engineering, telecommunications, data science, computer science, or information technology
• Ability to write or speak Spanish.
• Previous experience configuring, provisioning, and installing IoT or enterprise networking systems in large office buildings and working with building engineers and other staff.
• Previous experience supervising or managing Field Service Technicians and/or Field Service Engineers working at customer locations.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.