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Form of workSummary: Responsible for administering the Encompass Loan Origination System (LOS) from loan origination through servicing. Work closely with all internal partners including Origination, Loan Servicing, Accounting, Compliance, Information Security and IT. Provide advanced support to all users and assist with high level tasks.
Responsibilities: include but are not limited to the following. Other duties may be assigned.
- Execute Encompass® 360 enhancements, including business process analysis, modeling and documentation.
- Serve as second and third level support for questions and issue resolution.
- Design, document, configure, test and deploy approved change requests and enhancements to system functionality.
- Manage integration of third-party vendors and services.
- Create custom fields, documents, and data entry forms.
- Maintain users, roles, profiles, security settings and loan access settings.
- Maintain Loan Setup settings as applicable to ongoing business needs.
- Maintain complete document library, build custom documents as needed and maintain eFolder settings to ensure preservation of a complete paperless environment with requisite document retention.
- Assist Compliance and Information Security in ensuring Encompass is functioning consistently in accordance with applicable policies, procedures, laws and regulations relating to mortgage lending and information security.
- Research changes in upcoming versions of Encompass and other integrated applications.
- Provide recommendations when necessary to enhance efficiency and productivity.
- Provide technical documentation on all process, feature and workflow changes for proper documentation for communication to end-users.
- Create and maintain report library and build custom reports as necessary for business groups.
- Prepare reporting for regulatory examination process including electronic submission of data to regulatory agencies.
- Assist end-users with their daily questions, concerns and proper usage of the system.
- Participate in continued mortgage compliance training including, but not limited to: Dodd-Frank Act, ATR/QM Rules, Truth in Lending Act, Real Estate Settlement Procedures Act (RESPA), Home Mortgage Disclosure Act (HMDA-Regulation C), Equal Credit Opportunity Act (ECOA-Regulation B), Fair Housing Act, Fair Credit Reporting Act, Construction Disbursement and Lien Laws in Utah.
- Ensure compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.
- Keep informed of industry trends.
All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience:
- Bachelor’s degree in Business or Computer Science or five years’ equivalent work experience in the mortgage banking industry.
- Five years’ experience as a LOS Administrator with Encompass 360 Banker Edition or equivalent mortgage banking Loan Origination System.
- Experience designing and deploying solutions using Ellie Mae’s Encompass® 360 Loan Origination System or equivalent mortgage banking LOS.
- Experience with project management and ticketing software.
Knowledge/Skills/Abilities:
- Strong organizational skills and attention to detail.
- Strong customer service orientation.
- Ability to prioritize and meet deadlines.
- Ability to think critically and use good, sound judgment in decision making.
- Ability to respond to common inquiries or complaints from customers, co-workers or vendors and regulatory agencies.
- Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Must understand and comply with company policies and procedures.
- Ability to deal with several abstract or concrete variables simultaneously.
- Ability to oversee goals and projects and ensure they are completed in a timely manner.
- Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
- Ability to accurately and quickly complete standard mathematical calculations.
- Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
- Ability to use a calculator, computer and applicable software programs including various lending programs.
- Ability to use internet browsers and Microsoft Office programs, specifically Word, Outlook and Excel and Visio.
- Proficient with Microsoft Visual Basic/VB.Net syntax.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.
Intent and Function of Job Descriptions: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions. The duties and responsibilities enumerated are essential job functions except for those that begin with the word “May.”
Banterra promotes an Equal Employment Opportunity workplace which includes reasonable accommodation of otherwise disabled applicants and employees. Please see your supervisor should you have any questions about this policy or these job duties.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. Banterra maintains its status as an at-will employerBanterra Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.
