Sr. Director, Strategic Carrier Relations (Major Accounts Services)

Position Description

ADP is hiring a Sr. Director, Strategic Carrier Relations

• Are you an experienced professional with a deep understanding of Group Insurance and Benefit Enrollment Technology?
• Can you develop strategic relationships that drive both new partnerships and retention of existing partnerships?
• Do you have a passion for identifying  innovative methods to enhance and streamline processes?

In this role as the Sr. Director, Strategic Carrier Relations, you will be responsible for developing and executing against ADP Major Account's Benefit Carrier Integration partnership strategy while also ensuring the efficient and effective delivery of API and EDI Implementation and Service to Workforce Now Benefits clients with Carrier integrations.

 

You will make your mark by successfully driving strategic and transformational partnerships with benefit carriers and brokers focused on API integration with ADP Workforce Now. Your industry expertise and customer focus will be instrumental to drive acquisition of new carrier partnerships and retention of existing partnerships.  

 

To thrive in this role, you will have a passion for driving new and  innovative solutions which are customer focused and allows for an seamless integration with our products and provides and outstanding experience to our clients. You are an expert in your field and leverage data to drive new opportunities for effective partnerships. 

 

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

                                                                                    

                                                                                                                                             Ready to #MakeYourMark? Apply now!

 

What you’ll do: RESPONSIBILITIES

What you can expect on a typical day:

• Drive Strategic Relationships. You will leverage your industry expertise to build and retain strategic relationships with benefits carriers and support the successful onboarding and integration.  You will evaluate, implement, and communicate strategies to improve efficiency, reduce errors, and deliver seamless integration with the highest quality. 
• Improve the Client Experience.  You will proactively identify opportunities to enhance and improve the benefit carrier integration process.  You will lead with a solution-oriented and innovative approach to incorporate new methodologies and/or processes through the lens of increasing productivity, efficiency and quality. 

 

TO SUCCEED IN THIS ROLE:

• 5+ years of directly related experience in a client service or implementation environment or management in Payroll/HR/Benefits
• Ability to conduct strategic partnership/contract negotiations
• Superior business & financial acumen, communication and business judgment
• Highly collaborative and partnering mindset with multiple internal cross-functional teams
• Ability to build and maintain strong relationships with internal partners such as Global Product & Technology and Service & Implementation Hubs
• Comfortable working closely with Senior Level Executives across the organization.
• Ability to be a champion for Benefits integration, enrollment, plan benefit design, eligibility management and insurance policy administration 

A college degree is required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experience could include:

• In-depth knowledge of ADP products, services and programs
• Proven Benefits Carrier experience and knowledge of APIs, digital experience, enrollment platforms and decision support.
• Deep understanding of insurance carrier plan design for group and worksite products, implementation of group new business and amendment processes, open enrollment and employee benefit communication strategies, group billing, eligibility, underwriting and claims processing.
• Proven track record of executive level tracks in business development, partnership design and consulting
• Financial and data analysis of insurance participation rates, premiums and more
• Knowledge of API integration and ability to contribute to industry-thought leadership that advances benefit enrollment technology

 

BONUS POINTS FOR THESE: Preferred Qualifications

• Advanced degree preferred
• Business development experience highly preferred
• Having a strong network within the insurance industry
• Exceptional verbal and written communication skills, with the ability to flex based on audience and other requirements
• Ability to work effectively under changing conditions.
• Leverages data to make strategic business decisions
• Prior service center and/or implementation center management is preferred

 YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to more easily integrate your work and your life.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

 What are you waiting for? Apply today!

 

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.

Can role be virtual?No