Sr Dir, Product Management

What is the
Henry Schein ONE
Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together.
Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!
If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!
Have you ever been frustrated by the inability to book a dentist appointment online? Or how clunky it is to complete your intake paperwork upon arrival? At Henry Schein One, we are reimagining the patient experience – from patient acquisition to patient communications. And we are looking for a strong product leader to guide the way.
As the Senior Director of Product Management, Patient Experience you will own the vision and strategy for the Patient Experience portfolio of products and be responsible for the execution of this strategy by your team. You’re an experienced product leader who has a deep empathy for customers and excels in complex systems thinking to create a seamless customer experience. You thrive on cross-functional collaboration and are excited to partner with engineering, design, product marketing, sales, support and the rest of our product team.
The Product Management team drives Henry Schein One’s product strategy and execution, translating customer needs and opportunities into a compelling roadmap and working cross-functionally to deliver impactful solutions for dental practices across the USA. You’ll take part in every type of product work here — from strategy to product to process improvements — conceptualizing, launching, and iterating on the Henry Schein One product portfolio. The efforts you drive will have a significant impact on a variety of our customer segments.

What You Will Do

• Own the Patient Experience product portfolio, including vision, strategy, and execution
• Recruit, nurture, coach, and manage a high performing team of product managers
• Deeply understand customer needs, pain points, and preferences to solve complex problems for our customers through comprehensive customer research and interviews
• Create strategies and roadmaps based on data to inform the product and platform investments we need to make to take our products to the next level
• Prioritize, influence dependencies, and ship experiences that provide game-changing value to our customers.
• Partner with various functions across the whole company to bring products to life – engineering, design, sales, marketing, customer support, and more
• Communicate frequently and clearly with other teams and leaders, and build durable artifacts to drive alignment
• Stay up to date with the latest industry trends and competitive landscape to identify new opportunities.
• Share knowledge and mentor others

What You Will Have

• Bachelor’s Degree in Business Management or a related field preferred
• 12+ years designing and delivering world-class SaaS products in a Product Management role
• 5+ years experience managing a team of product managers
• Demonstrated ability to drive product strategy and effectively coordinate cross-functional efforts through all stages of the product development cycle
• Strong independent problem-solving and conflict-resolution skills, self-direction, and innovative thinking
• Excellent analytical and interpersonal skills to create and manage the product roadmap, balance strategic and tactical priorities, properly set expectations
• Deeply curious and data-driven; develop and defend points-of-view with data, analytics, external benchmarking, and the voice of the customer
• Customer obsessed mindset; you’re constantly thinking about how to solve customer pain points and enjoy engaging with users to validate we are building what they need
• Excel in cross-functional collaboration within a matrix organization, effectively working across business units to deliver on complex projects
• Effective in communicating progress to executives in terms of outcomes achieved and impact delivered
• Self-aware with a strong desire to learn and continuously improve
• Bonus: You have prior experience in patient experience, practice management, analytics, or revenue cycle management software

The posted range for this position is $176,000 - $230,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a 22.5% bonus not reflected in the posted range.
Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

• Own the Patient Experience product portfolio, including vision, strategy, and execution
• Recruit, nurture, coach, and manage a high performing team of product managers
• Deeply understand customer needs, pain points, and preferences to solve complex problems for our customers through comprehensive customer research and interviews
• Create strategies and roadmaps based on data to inform the product and platform investments we need to make to take our products to the next level
• Prioritize, influence dependencies, and ship experiences that provide game-changing value to our customers.
• Partner with various functions across the whole company to bring products to life – engineering, design, sales, marketing, customer support, and more
• Communicate frequently and clearly with other teams and leaders, and build durable artifacts to drive alignment
• Stay up to date with the latest industry trends and competitive landscape to identify new opportunities.
• Share knowledge and mentor other