Sr. Deskside Technician

Who we are:

Stefanini is a full
-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Job Description

• Provide Windows, software, and hardware support, onsite in a corporate environment
• Stage, provision, and deploy IT machines to end users following best business practices
• Diagnose, troubleshoot, and implement fixes for a variety of information technology topology
• Configure, troubleshoot, and deploy mobile devices & other audio/ visual equipment
• Troubleshoot VPN, and VDI
• Create, modify, and follow appropriate KB articles
• Manage workload via ticketing software
• Prioritize and complete work in a group and independently with minimal supervision
• Communicate technical information to non
  -technical audiences
• Smart Hands remote support for offsite resolver groups
• Inventory management of IT assets including asset auditing
• Provide 'White Glove' support for senior leadership and VIPs
• Guide and mentor team members advanced technical level procedures

• Other duties and tasks associated with deskside services

• Other duties as assigned

What do you need to succeed?

• 3+ years corporate computer support with strong emphasis on Microsoft Windows
• Advanced level troubleshooting capability
• Advanced level experience with Microsoft Office/ Office 365 suite
• Advanced level experience with computer imaging software and data migration processes (e.g., SCCM, Intune, Autopilot or equivalent)
• Advanced level experience with Active Directory (OU/ Domain Trust Relationship concepts)
• Understanding of Windows 10 architecture including permissions, file structure and registry
• Experience with endpoint protection and encryption (Bitlocker) support
• Advanced level experience with using remote desktop support tools
• Ability to maintain composure while handle challenging, dynamic, rapid
  -response user support

• Demonstrate high level of professionalism and strong personal interaction skills

• Maintain neat and professional work area and appearance in compliance with site policies

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma
• Experience Interfacing with client and internal leadership, providing updates and alignment
• Experience as an Escalation Point for significant events
• Experience creating knowledge documentation
• Experience providing training and mentoring

Requirements

• High School Diploma or equivalent
• Ability to perform in
  -depth research and troubleshooting for complex technical issues
• Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

• Demonstrate and exemplify a high level of professionalism and strong personal interaction skills
• Ability to work on
  -call and other after
  -hours support needs

• Maintain valid driver's license
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to adhere to scheduled shift

• Ability to walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds

• Ability to pass standard panel drug screening and background check

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making