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Form of workCompany Overview
In Books, authors are at the heart of what we do. It is that simple. We offer a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who works backwards from customers, solves problems, and is at the forefront of innovation, the Sr. Content Strategist is the job for you!
Position Overview
The Books Training Launch Content team (TLC) is seeking a Sr. Content Strategist who shows strong ownership and enjoys developing content strategies and resources (SOP and customer-facing blurbs) for complex processes , that improves both the internal reviewer and external customer experience. The role will be part of a global organization that will work cross functionality with operations, program managers, product, and other support teams. The ideal candidate sees around corners, is biased for action in ensuring the project/program is set up for success in achieving our goals, has experience making the right tradeoffs, and earns trust through broad stakeholder influence.
In this role you will plan, create, maintain, and deliver high quality documentation for complex and high risk medium to large sized launches and changes. The focus is on creating easily digestible and efficient processes that prevent risk. As a Sr. Content Strategist in our team, you will work with stakeholders to gather requirements for your content plans, use sound business judgment to make quick decisions in ambiguous situations, and effectively prioritize competing projects. To be successful, you will evaluate the effectiveness of your content using metrics, and verbatim feedback and share timely updates with project stakeholders. You will possess excellent writing skills and experience in developing support content.
Key job responsibilities
Working independently on multiple content projects, the Sr. Content Strategist will:
* Define reviewer use cases and processes for new or changing products, tools, policies or business launches
* Drive content projects for their entire lifecycle from planning through post-launch measurement
* Use a combination of data analysis, contact analysis, and content audits to make content and process decisions and deliver high quality content
* Develop and execute strategies to improve content accuracy, quality, maintainability, and usability
* Define, manage, and communicate content effectiveness metrics
* Evangelize internal content writing standards that reflect the voice of Books
* Train new content developers/strategists in how to write internal and customer-facing content
* Build effective relationships with multiple internal and external, and cross-functional stakeholders to deliver complex, global projects
* Communication both verbally and written across all levels in the organization (technical, business, executive).
* Assist the Sr. Program Manager with program related responsibilities and improvement projects.
We are open to hiring candidates to work out of one of the following locations:
Charleston, SC, USA | Seattle, WA, USA
