Sr. Client Accounts Specialist (Billing Specialist)

Sr. Client Accounts Specialist (Billing specialist)
Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been retained to identify a Sr. Client Accounts Specialist (Billing specialist) to join their team.
 Title: Sr. Client Accounts Specialist (Billing specialist)
Location: Remote MD, TX, VA, DE, FL, MA, CA, AZ, NC, GA, NY, PA, IL NJ, WA, DC, CO, MN, KS, IN, CO  
Key Notes/Company Details:

• Headquartered in both Chicago, IL and London, England.
• Multi-Billion Dollar Business, Employing over 3600 Lawyers
• Culture includes individuals of high standards, providing support and collaboration throughout the business

Responsibilities:

• Collaborate with support specialists in Legal Support Services and Accounting teams to provide efficient billing and client account services to attorneys
• Manage complex domestic and global billing clients, editing, proofreading, finalizing, and submitting invoices on a monthly billing cycle
• Conduct detailed analysis of client billing data and provide insights to attorneys and support staff
• Provide cohesive billing support solution to attorneys with complex billing books, including training and mentoring other staff members
• Perform various billing cycle duties, including reviewing and editing proformas, seeking approvals for deferrals and write-offs, and handling billing inquiries
• Create and maintain complex monthly reporting, ensuring data accuracy before submission
• Gather and submit accrual information based on client requirements and resolve electronic billing rejections
• Maintain accurate descriptions of client billing requirements and track changes as necessary
• Finalize and submit invoices directly to clients or provide to attorneys for transmission, following client requirements
• Serve as point of escalation for junior Specialists and track and resolve tickets assigned by Accounting Service Desk
• Embrace and uphold firm values, communicate effectively, produce quality work, meet deadlines, foster positive relationships, and comply with firm policies and practices

Requirements:

• 5 years’ direct billing or Client Accounts experience (to include domestic, global and e-Billing) for a law or professional services organization 
• Strong computer skills including advanced proficiency in Excel and accounting systems such as Elite and/or Aderant
• Proficiency in e-billing applications such as eHub or Bill Blast
• Strong communication and interpersonal skills to interact with staff and timekeepers
• Team-oriented and have ability to work effectively and collaboratively in a fast-paced environment
• Accurate proofreader and have strong attention to detail
• Ability to troubleshoot and resolve complex problems
• Proven analytical skills
• Ability to work independently take direction well
• Experience as a team lead or having responsibility for complex billing is preferred

Education: 

• High school diploma
• Bachelor’s Degree in Accounting, Finance or similar field is preferred

Benefits:

• Extensive Medical, Dental and Vision 
• Pre-tax Savings Plans
• Profit Sharing and 401K Savings Plans
• Paid Time off
• Life, disability and critical illness insurance options
• Discount Program
• Backup child and adult/elder care
• College Coach Educational advising through College Coach

Comparable Titles: 
Senior Client Accounts Specialist
Client Relationship Manager
Account Services Coordinator
Account Manager II
Senior Account Associate
Client Support Specialist II
Customer Accounts Supervisor
Key Accounts Coordinator
Client Services Lead
Account Management Specialist II