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SalaryCompany Description:
Clearlink Partners is an industry-leading managed care consultancy specializing in end-to-end clinical and operational management services and market expansion initiatives for Managed Medicaid, Medicare Advantage, Special Needs Plans, complex care populations, and risk-adjusted entities.
We support organizations as they navigate a dynamic healthcare ecosystem by helping them manage risk, optimize healthcare spend, improve member experience, accelerate quality outcomes, and promote health equity.
Position Responsibilities:We support organizations as they navigate a dynamic healthcare ecosystem by helping them manage risk, optimize healthcare spend, improve member experience, accelerate quality outcomes, and promote health equity.
- Engage sponsors and key stakeholders; mobilize and motivate teams; set direction and approach; resolve conflict; deliver tough messages; execute with limited information and refine ambiguity
- Engage with business and operational stakeholders to elicit, document, and review business needs and expectations from problem definition, and goals and objectives through translation to detailed requirements, acceptance criteria
- Support range of delivery methodologies from Agile to Waterfall (client-driven)
- Interview resources across varying disciplines to elicit and rationalize business needs, drawing on the appropriate tools, skills and thought processes to obtain all needed information
- Structure approach, plan, and target deliverable to complete Current State Assessments of business and operational functions as well as facilitating Future State (To-be) Assessments of business and operational functions
- Translate ideas or concepts into S.M.A.R.T. goals, scope statements, high level requirements, detailed requirements, use cases, mock-ups, process models or other mechanisms to accurately capture and convey business needs
- Leading review and writing descriptions of business needs and business program functions, including creating process and data flow diagrams, workflow diagrams, test scripts, training curriculum, and quality assurance/audit procedures.
- Identifying opportunities for workflow optimization, efficiency and automation
- Development of one or more of the following deliverables (engagement specific) using Client, Clearlink, or industry processes and tools:
- Business Case
- Vision, Goals, and Objectives, Success Metrics
- Scope Statements
- High Level Requirements
- Detailed Requirements
- Non-functional Requirements
- Use Cases
- User Stories
- Process Models, Standard Operating Procedures, Job Aides
- Mockups / Wireframes
- Test Cases / Acceptance Criteria
- Draft Request for Proposals (RFP) or Requests for Information (RFI).
- Aggregate and synthesize RFP or RFI responses and develop framework for assessing fitness of responses to client needs
- Develop task plans for completing certain deliverables and phases of the project lifecycle and work closely with the project manager to ensure timelines are well understood and traction is maintained throughout delivery execution
- Act as a subject matter expert as needed
- Facilitate reviews and approvals of key project documentation
- Participate and drive (as necessary) business level testing of solutions and validate testing results
- Manage requirements in automated systems or via manually maintained spreadsheets/documents and maintain traceability of requirements throughout the project lifecycle and to specific deliverables
- Work closely with Systems Analysts (or role equivalent) to ensure any functional specifications properly account for business needs
- Participate in developing implementation plans and post-installation or release validation tests/scripts.
- May be responsible for executing post-installation or release validation tests or scripts
- Leverage technical skills, coupled with business intelligence and a deep understanding of the customer's needs to transform information into application and operational requirements
- Strong written and verbal communication skills including technical writing skills
- Managing competing resources and priorities
- Monitoring deliverables and ensuring timely completion of projects
Position Qualifications:
Competencies:
- Strong technical skills.
- Excellent documentation skills
- Fundamental analytical and conceptual thinking skills
- Problem solving using Object Oriented Thinking
- Ability to evaluate opportunity and determine/ present viable options/ alternatives
- Strong planning, organizational, and time management skills.
- Ability to enter complex projects at any point, gain understanding, evaluate progress and assume delivery responsibilities within a reasonable period
- Competency in Microsoft applications including Word, Excel, Project and Outlook.
- A bachelor’s degree in business or related field preferred, comparable experience will be considered
- Master’s degree and/ or certification preferred
- A minimum of 5 years progressive experience with 3 years’ experience working on or leading business analysis for complex strategic projects
- Experience working in waterfall lifecycle environments, agile (and related), or DevOps environments is preferred. Certifications are a plus
- Diverse “generalist” backgrounds and skills a very strong plus.
- Previous experience working in a managed care organization
- Proven experience in eliciting requirements and testing
- Proven experience analyzing data to draw business-relevant conclusions,
- Previous experience in data visualization techniques and tools
- Proven ability to solve business problems and translate resolutions into consumable information
- Ability to balance top-down versus bottom-up analysis
- A history of supporting successful project
- Must be able to sit in a chair for extended periods of time
- Must be able to speak so that you are able to accurately express ideas by means of the spoken word
- Must be able to hear, understand, and/or distinguish speech and/or other sounds in person, via telephone/cellular phone, and/or electronic devices
- Must have ample dexterity which allows entering of text and/or data into a computer or other electronic device by means of a keyboard and/or mouse
- Must be able to clearly use sight so that you are able to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and/or assess data or other information types
- Must be able to fluently communicate both verbally and in writing using the English language
Time Zone: Eastern or Central
Other Information:
- Expected Hours of Work: Friday 8 am – 5 pm; with ability to adjust to Client schedules as needed
- Travel: May be required, as needed by Client
- Direct Reports: None
- Salary Range: $114,000 – $169,000
EEO Statement:
It is Clearlink Partners’ policy to provide equal employment opportunity to all employees and applicants without regard to race, sex, sexual orientation, color, creed, religion, national origin, age, disability, marital status, parental status, family medical history or genetic information, political affiliation, military service or any other non-merit-based factor in accordance with all applicable laws, directives and regulations of Federal, state and city entities. This salary range reflects the minimum and maximum target wage for new hires of this position across all US locations. Individual pay will be influenced by Experience, Education, Specialized Soft Skills, and/or Geographic location.
