Sr. Brand Ambassador

POSITION TITLE: Sr. Brand Ambassador

REPORTS TO: Store Team Leader

STATUS: Part-Time Non-Exempt

POSITION SUMMARY: As a part-time Sr. Brand Ambassador, you bring our brand to life every day!

Your goal is to provide everyone who comes into the store with an amazing experience, making AEO

the happiest place to shop. You will create genuine connections, helping customers find their own

unique look. You are the voice and face of our Company to our guests. You love the products and are

passionate about building brand loyalty with every guest. Most of all, you represent our Company values

and bring your REAL self to work every day. As a Sr. Brand Ambassador, you will take on additional

elevated responsibilities and be a role model for the store’s Brand Ambassadors.

BRAND AMBASSADOR RESPONSIBILITIES:

*Engage and connect with customers to create an amazing shopping experience

* Outfit our guests by suggesting key looks and incorporating the latest trends and current promotions

*Drive brand loyalty by being knowledgeable about all AEO loyalty programs and educating our guests about the benefits

*Achieve and exceed sales goals by executing our selling strategy

*Promote awareness and growth of AEO brands by introducing guests to additional brand channels (AE/Aerie/Offline/Digital)

*Proactively resolve guest concerns in a manner consistent with our Company policies, with guest satisfaction in mind; partner with the store leadership team on elevated guest issues

*Provide support to fellow associates through sharing of knowledge, helping to complete tasks, and assisting with guest interactions

*Perform register transactions efficiently, accurately, and with integrity to uphold asset protection policies

*Process merchandise returns/exchanges courteously and under Company guidelines

*Leverage Company tools and technology to confidently provide guests with product knowledge which will enhance guest engagement and maximize sales

*Maintain brand standards by assisting in daily store recovery, before, during, and after store operating hours while remaining focused on guests

*Execute efficient handling of all merchandise from shipment processing, floorset directives, markdown actions, and replenishment

*Report to work as scheduled and record time worked accurately

*Maintain a safe work environment and report any potential hazards to store leadership

*Uphold Company values by contributing to a positive work environment

*Understand and adhere to all Company policies and procedures located in the AEO Associate Handbook

*Perform additional responsibilities as assigned

Updated June 2023

SR. BRAND AMBASSADOR ELEVATED RESPONSIBILITIES:

*Act as the LOD (Leader on Duty) for the sales floor during non-peak hours when designated by the store leader

*Oversee the stockroom associates by leading by example, teaching stockroom SOP, and executing the flow of merchandise to the sales floor with the stockroom team

*Scan in shipment boxes from the carrier to confirm delivery per Company policy

*Oversee the cash wrap area and perform additional elevated exception transactions

*Perform associate bag checks when the store leader is busy or when designated by the store leader

*Standard stores only: The Sr. Brand Ambassador may be utilized to hold building keys

when the store falls below the leadership census for a temporary time period

QUALIFICATIONS:

*Must be at least 18 years old

*Minimum of 2 years of retail experience

*Strong verbal and written communication skills specifically with guests, store leadership, and associates

*Demonstrated collaborative skills and ability to work well within a team

*Ability to work a flexible schedule to include evenings, weekends, and holidays

*Ability to handle multiple tasks while working in a fast-paced deadline-oriented environment

*Ability to perform all Essential Job Functions

*Proficient with technology

PHYSICAL REQUIREMENTS:

*Must be able to lift between 15-50 pounds at time

*Climbing ladders to re-stock and obtain merchandise and or use a step stool

*Pull merchandise from multiple levels of shelving or move merchandise as needed

*Ability to stand for long periods of time in a retail space

*Ability to continually walk, frequently push/pull, occasionally bend/stoop/crawl/reach above shoulders/ and kneel

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal

employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for

employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including

pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership

status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics,

military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

Job Type: Part-time

Pay: $13.00 - $16.00 per hour

Expected hours: 25 – 34 per week

Compensation package:

• Hourly pay

Payment frequency:

• Paid biweekly

Schedule:

• Weekends as needed

Work Location: In person