Sr. Authorization Agent (Remote)

Summary of Responsibilities:

• Receive and process requests for claim approvals via incoming phone calls from service companies. Review and negotiate claim approvals and requests to ensure that materials and labor costs are equitable. Handle and/or assist other authorizers and department management with problematic or complex claims.
• Research and purchase parts and equipment for claims resolution. Accurately update and maintain parts and equipment data within the system.
• Responsible for completing assigned tasks from the daily task queue.

Qualifications/Education/Experience:

• High School Diploma or equivalent. Preferred technical certificate.
• 2-year customer service environment
• Experience with job costing
• Strong data entry and typing skills
• Advanced experience in Microsoft Office Suite
• Strong oral and written communication skills
• Ability to perform with minimal supervision
• Strong time management – ability to multi-task and meet deadlines
• Strong customer service and organizational skills.
• Strong written and oral communication skills.
• Technical knowledge in the areas of HVAC, Appliances and Plumbing are a plus.