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Form of workDoes this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
The Sr. Application Performance Monitoring Engineer role drives the development and usage of all infrastructure and APM tooling, including synthetic, real user, and Application Performance of in-house and cloud-managed/hosted applications. With a pragmatic approach, this role will develop a toolset strategy and apply/support the integration of monitoring tools into the technical landscape that meets all immediate and long-term stakeholder needs. Additionally, this role will document and evangelize best practices, mentor and develop support associates, and participate in the tooling and monitoring strategy.
What you will do:
The Sr. Application Performance Monitoring Engineer role drives the development and usage of all infrastructure and APM tooling, including synthetic, real user, and Application Performance of in-house and cloud-managed/hosted applications. With a pragmatic approach, this role will develop a toolset strategy and apply/support the integration of monitoring tools into the technical landscape that meets all immediate and long-term stakeholder needs. Additionally, this role will document and evangelize best practices, mentor and develop support associates, and participate in the tooling and monitoring strategy.
What you will do:
- The Application Performance Monitoring Engineer will configure and maintain a scalable and robust monitoring and alerting systems. In addition, be a consultant for all Performance Monitoring tools (i.e., Dynatrace, SolarWinds Orion). Provide input on design and processes while partnering with application and infrastructure teams.
- Build, create, and automate reports and dashboards that reflect business priorities, metrics, and user experiences as well as conduct system capacity planning analysis
- Collaborate with internal and external teams to create, deliver, and maintain automated alerting and notification focusing on reducing mean time to restore (MTTR).
- Actively participate in the incident response process and drive the triage and diagnosis of problems.
- Analyze data and process flows to determine the performance of existing hardware and applications (conceptual benchmarking)
- Review IT tooling industry best practices and determine suitability/applicability to the environment
- Interact with hardware, software, and platform vendors and assist with budget planning
What you will need:
- Bachelor's Degree Computer Information Systems, Information Technology, Computer Science, Business, or related or equivalent experience
- 4-6 years Relevant experience
- Demonstrated ability to quickly define problems, draw valid conclusions and drive decisions to best support the enterprise
- Familiarity with building single pane of glass dashboards that provide key insights and analysis about environment health, capacity, and performance
- Experience as a Site Readiness Engineer is a plus
- Experience in reliability and maintenance, or engineering
- Experience in reporting / analytic solution development
- Experience with end-to-end monitoring and observability concepts, apps support procedures and other technical areas.
Skills and Abilities:
- Dynatrace, SolarWinds Orion Suite of Products Preferred:OpsGenie, Nagios XL, ThousandEyes, Grafana (Medium proficiency)
- Ability to earn trust and build credibility with key internal partners. Ability to take the initiative and work in a highly dynamic environment. Ability to work in a cross-functional and global environment. Demonstrated team player who can build strong relationships at all levels of the organization. Robust interpersonal, presentation, and communications skills. (High proficiency)
What you will get:
- Competitive weekly pay and bonus opportunities.
- A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- View all our health, wealth and life offerings at www.safelitebenefits.com
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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