Address
Form of workOverview
The Senior Application Engineer will provide technical leadership and guidance for our
clients and respective application teams. The SAE leverages a high-level skill set to design,
implement, and maintain the most appropriate technology environments that will help to enable
the success of our clients. The SAE will primarily be focused on leading project implementation
of and/or changes to our application environment utilizing a high level of technical competency.
The SAE will be expected to provide administration and end-user support as necessary.
Responsibilities
• Project Implementation Lead - the SAE will lead the successful deployment of IT services for our clients
• Assist other team members with defining project scope, tasks, and milestones as necessary to ensure successful completion of projects
• Analyze application performance to identify deficiencies and help develop and recommend solutions for improvement
• Provide subject matter expertise to diagnose and remedy application, database, code, and complex end-user issues that are escalated by members of the Managed Voice team
• Proactive maintenance, analysis, design, development, documentation, and testing of application environments
• Participate in and take the lead on technical discussions regarding Managed Voice services
• Introduce new application and development related technology trends, make recommendations, and develop plans for the future of service offerings
• Provide on-the-job training for other members of the Application Engineering team
• Timely escalation of issues that prevents the SAE from performing the above job functions
• Ability to develop and maintain containerized applications with .NET Core
• Ability to manage container orchestration with Kubernetes
• Advanced knowledge of Microsoft Azure services including AKS, Virtual Machines, Load Balancer, Azure SQL, CDN, Application Insights, and DNS
• Experience with the configuration of IP phones from Polycom, Cisco, and Yealink
• Experience with Cisco BroadWorks device configuration and call flow design
• Excellent verbal communications skills and customer service experience
• Proven troubleshooting and diagnostic skills
• Must be a detail-oriented self-starter - function autonomously with minimal supervision
• Strong team player
• Excellent verbal and written communication skills - able to explain technical issues in clear and understandable language
• Strong customer service orientation
• Demonstrated dedication to consistent quality
• Possess valid and clear driver's license and have access to a good working car and/or other form of reliable transportation as required
Qualifications
• BA or BS degree or equivalent combination of relevant education and experience
• Minimum of 5 years of experience with application development in PHP, C#, and JavaScript
• Minimum of 5 years of experience with database administration of MySQL, MariaDB, and SQL Server
About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
The Senior Application Engineer will provide technical leadership and guidance for our
clients and respective application teams. The SAE leverages a high-level skill set to design,
implement, and maintain the most appropriate technology environments that will help to enable
the success of our clients. The SAE will primarily be focused on leading project implementation
of and/or changes to our application environment utilizing a high level of technical competency.
The SAE will be expected to provide administration and end-user support as necessary.
Responsibilities
• Project Implementation Lead - the SAE will lead the successful deployment of IT services for our clients
• Assist other team members with defining project scope, tasks, and milestones as necessary to ensure successful completion of projects
• Analyze application performance to identify deficiencies and help develop and recommend solutions for improvement
• Provide subject matter expertise to diagnose and remedy application, database, code, and complex end-user issues that are escalated by members of the Managed Voice team
• Proactive maintenance, analysis, design, development, documentation, and testing of application environments
• Participate in and take the lead on technical discussions regarding Managed Voice services
• Introduce new application and development related technology trends, make recommendations, and develop plans for the future of service offerings
• Provide on-the-job training for other members of the Application Engineering team
• Timely escalation of issues that prevents the SAE from performing the above job functions
• Ability to develop and maintain containerized applications with .NET Core
• Ability to manage container orchestration with Kubernetes
• Advanced knowledge of Microsoft Azure services including AKS, Virtual Machines, Load Balancer, Azure SQL, CDN, Application Insights, and DNS
• Experience with the configuration of IP phones from Polycom, Cisco, and Yealink
• Experience with Cisco BroadWorks device configuration and call flow design
• Excellent verbal communications skills and customer service experience
• Proven troubleshooting and diagnostic skills
• Must be a detail-oriented self-starter - function autonomously with minimal supervision
• Strong team player
• Excellent verbal and written communication skills - able to explain technical issues in clear and understandable language
• Strong customer service orientation
• Demonstrated dedication to consistent quality
• Possess valid and clear driver's license and have access to a good working car and/or other form of reliable transportation as required
Qualifications
• BA or BS degree or equivalent combination of relevant education and experience
• Minimum of 5 years of experience with application development in PHP, C#, and JavaScript
• Minimum of 5 years of experience with database administration of MySQL, MariaDB, and SQL Server
About Us
Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.
EOE Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
