Sr. Analyst, Business Operation System Support

PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

SR Analyst, Business OperationsSystem Support

The Sr. Analyst, Business OperationsSystem Support will provide liaison support functions across Business Management, Customer Care Center, Distributions Centers, Credit and Accounting, the Information Technology (IT) functional areas, and our external clients. The Analyst coordinates all steady state IT activities, including daily support tasks and testing / implementing enhancements and new functionality.

Responsibilities:

• Primary responsibility is supporting, working and resolving tickets (Kayako Fusion Ticketing System). Internal and client Issues are tracked in this help desk system.
• Review, edit and create supporting documentation for client issues and resolutions.
• Provides first line support for daily issues around Enterprise Systems, Integration, and WebCommerce activities.
• Performs root cause analysis and determine resolution with support from SR. Analysts / Leads.
• Documents and coordinates issue escalation to the proper functional area.
• Assists in, or leads, project management on IT activity.
• Assists in the testing and implementation around code fixes, enhancements, and new functionality.
• Serves as liaison between all business and Information Technology discussions.
• Attends internal meetings to serve as IT representative.
• Interacts with PFSweb Business Management, IT functional area managers and developers, and functional areas (call center, distribution centers, credit, and accounting)

Qualifications:

• Four-year college degree or equivalent experience, required
• 3-5 years’ experience with JD Edwards and a distribution background, required
• Previous working experience with direct to consumer eCommerce, preferred

****Personal Characteristics

• Strong work ethic
• Sound problem solving skills
• Business analysis skills
• Capability to understand basic financials (i.e. costs vs. revenue)
• Strong interpersonal relationship skills
• Excellent written and oral communication skills
• Computer literacy skills (including Microsoft Excel, Word and PowerPoint)
• Ability to work within a team
• Ability to learn quickly
• Maximizing time efficiently

Pre-employment background screening will be conducted.

PFSweb Inc., is an EEO/AA - M/F/Disability/Protected Veteran Status.

Required Skills

Required Experience